Srinivasan Mohan

Experience

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  Patriot automation Private Limited

  Jul 2001 - Jul 2003

  System Engineer - Desktop Support

  Software Installation, Backup and Recovery, Hardware & Software Troubleshooting, Checking the Connectivity and Virus Inoculation.

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  HYPERIONIT PRIVATE LIMITED

  Mar 2004 - Feb 2005

  IT System Administrator

  Managing Domain Controller, File server, Print Server, Software Installation, Backup and Recovery, Hardware & Software Troubleshooting, Checking the Connectivity and Virus Inoculation.

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  CMS COMPUTERS Ltd

  Feb 2005 - Aug 2005

  Team Leader - Site Support

  Managing 2 Domain controllers, 14 Servers and 600 Desktops in Head Office as well as Site Office with 600 internal company users. Backup and Recovery, Hardware & Software Troubleshooting and Checking the Connectivity of sites.

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  HDFC Bank

  Sept 2005 - Dec 2006

  Assistant Manager

  Support and Maintenance for Application. Providing User training, testing in case of any issues during Post Implementation stage, coordinating with BSG in getting the issues resolved.

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  Tata Consultancy Services

  Jan 2007 - Jan 2011

  Transition Lead & SharePoint Administrator SME

  Floor Manager – Prepare the plan for new projects, assigning the task to the stake holders, Coordinating and follow up with different team to complete the assigned Task. Providing the delivery date and taking the ownership for the entire delivery. Providing updates to the management on weekly basis.Release Manager – Booking the time slot for deployment. Coordinating with application Team for the release. Raising the CRQ for the confirmed release and updating the same to the release portal.Change Management – Raising the CRQ for all release and coordinating with change manager for approval. • Server Build • Domain Controller Installation & Configuration• SharePoint Installation & Configuration• SQL Server Installation & Configuration• Monitoring the Server Farm Environment• Performing the SharePoint Backup & Restore• SharePoint SQL Server Maintenance• Creating the SharePoint Site• Support activities for Development, Testing, UAT and Product Team. Migration from 2007 to 2010, Project Server Migration• Studying and the environment for Transition.• Preparing the Project Plan for Transition.• 100% Completion of Transition to Offshore Teams.• Preparing the Capacity Planning on resource across LATAM and Offshore.• 100% Implementation of Nagios Monitoring Tool in the environment with the help of Tools Team.• Data Collection on Windows, Database, Backup & Storage Towers with 2 members Team.• Defining Scope and process for Offshore & Onsite Team in Application Hosting.• Scheduling the KT Session with Onsite and Offshore Team.• Implementation of Ticketing Tool in the environment by coordinating with Tools Team.• Ticket Analysis for stabilizing the environment Show less

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  Mphasis

  Feb 2011 - Dec 2015

  Senior Principal Infrastructure Engineer

  Manage the Service Level Agreement for multiple projects.Work Allocation & Aligning the Team based on SOW.People Management - Managing the growth and development of the people, Employee Engagement, rewards and recognition.Recruitment Activities – Backfill, New recruitment, Buffer resource.Resource Skill Development – Training and Certification.Analysis – Tickets, CSAT Metrics, SLA Metrics and provide Service Improvement Plan to Client.Project Requirement Discussion with client on new projects.Taking ownership on Project Management Activities like Planning, Implementing, Monitoring and Control on projects and also providing regular updates to the sponsors.Co-coordinating, Defining and Implementing new process based on process team.Weekly, Monthly and Yearly review with the client and provide solutions complete the action items.Monitor the Performance, Scope, Quality and Risk on Client deliverables.Participate in the solution development phase of bid life cycle.Participate in RFP Discussion & KPI Discussion.Work closely with Technology and support team to provide solution to the client.Work closely with Pre sales team to provide Effort & Cost Estimation for the projects.Provide the Revenue Forecast Report to the Upper Management.Financial Operations – People Rotation, Shift ratio, Gross Margin, Transport Cost.Analysis the expense incurred in Account and take necessary actions in increasing the Gross Margin.SOW Renewal – Coordinating with PMO Team and Client Manager.Co-coordinating with Finance Team to get the PO.Approving the Timesheet, Invoicing the Client, On-Boarding / Off Boarding the new resource.Manage the projects as per the Client specified CRO/CIO process on project. Show less

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  AstraZeneca India Private Limited

  Dec 2015 - Sept 2019

  Senior Delievery Manager

  Global Enterprise Collaboration Tools - Sr. Delivery ManagerSupport 24 x 7 - SharePoint, SharePoint Online, OneDrive for Business, Box and DocuSignAssisting with operational support to 24x7 Production, Development and Testing Environment and maintaining 95% availability in client environmentCarrying out management of the Operation Level Agreement, handling work allocation & aligning the team based on SOW and involved in People Management i.e. managing the growth and development of the people, employee engagement, rewards and recognitionExecuting Recruitment Activities including Backfill, New recruitment, Buffer Resource, handling Resource Skill Development including Training and Certification. Conducting analysis i.e. Tickets, CSAT & DSAT Metrics, OLA Metrics along with providing service improvement planParticipating in Daily Pulse call and providing update on the age old incidents and Process violated incidents.Collaborating, defining and implementing new process based on process team, handling weekly, monthly and yearly review and providing solutions complete the action itemsGenerating the Forecast Report to the upper management, carrying out operations comprising People Rotation, Shift ratioLooking after License renewal, coordinating with PMO Team & co-coordinating with finance Team to get the POInvolved in approving the timesheet, on-boarding / off boarding the new resource and managing the projects.Taking care of project requirement discussion with client on new projects, taking ownership on project management activities like planning, implementing, monitoring & control on projects and also providing regular updates to the sponsorsCost & Time Management – Effort estimation and Cost estimationRisk Management – Prepare the Risk Register and Issue TrackerReports – Prepare daily, Weekly & Monthly Reports (Cost, Schedule, Issue Tracker, Resource Tracker)Meetings – Conduct Daily Weekly and Monthly Meetings to get the update on Project activity Show less

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  Apex Consultancy Services

  Sept 2021 - now

  Account Manager