Sanjoy Mishra

Experience

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  Taj Gateway Hotel, Surat

  Apr 2007 - Jun 2008

  Duty Manager

  Responsible for training, supervision and discipline of all front office and guest handling staff, upholding company policies and management decision. To ensure completion of all relevant facility administration and financial procedures, to provide a quality service in terms of facilities operation, and to assist on the development of the service. Responsibilities included registering guests, making reservation, preparing daily reports. Resolving guest problems quickly, efficiently and courteously. Assisting Front Office Manager in achieving the budget and preparing the monthly reports for the organization. Show less

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  Starwood Hotels & Resorts Worldwide, Inc.

  Jul 2008 - Jun 2012

  Major Responsibility to set up the new property of Aloft Chennai as being the first Aloft brand hotel in India as per the brand guidelines of Starwood. Responsible to achieve the GSI goals, SPG enrollments goals, LRA, Room division budget, Financial discipline and training on Aloft Brand standard with new arrival and departure experience as champion of the hotel. Hiring, training, supervision and discipline of all front office and guest handling staff, establishing and consistently enforcing rules and regulations regarding staff, supporting company policies and management decision. Show less Major responsibility to achieve Overall Guest Satisfaction; achieve Financial Targets of the organization and implementation of brand standards. Responsible for all duties of front desk operations including staff training, inter-department communications and staff scheduling, Also responsible for night audits for the front desk operation during the overnight shift. Responsibilities included registering guests, making reservations, preparing daily reports, balancing transactions. Assisting Front Office Manager in achieving the budget and preparing the monthly reports for the organization. Show less

  • Assistant Front Office Manager

    Oct 2010 - Jun 2012

  • Duty Manager

    Jul 2008 - Sept 2010
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  InterContinental Hotels Group (Crowne Plaza Kochi)

  Jul 2012 - Aug 2013

  Asst. Front Office Manager

  Heading the front office team, major assignment to set up the front office operation of 269 room property.

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  Holiday Inn New Delhi Airport

  Aug 2013 - Jul 2014

  Front Office Manager

  New assignment of setting up Front Office Department of this wonderful property of 265 rooms, Holiday Inn near International Airport.

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  ITC My Fortune Chennai

  Sept 2014 - Oct 2017

  Front Office Manager
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  ITC WelcomHotel Chennai

  Oct 2017 - Sept 2023

  Accommodation Manager
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  ITC Grand Goa

  Jul 2022 - now

  Front Office Manager

  Front Office Manager at ITC Grand Goa, A Luxury Collection Resort & Spa