Sen Tezeno

Experience

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  YMCA of the USA (National Resource Office)

  Jun 2012 - Aug 2012

  Intern

  • In partnership with four interns, successfully organized a running program for older adults• Coached children from ages four to five basic skills in basketball and soccer• Assist group trainers with their exercise program

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  Special Olympics Northern California

  Jun 2014 - Aug 2014

  Intern

  • Provided organizational support to staff by setting up for annual golf tournament• Organized material for upcoming events to ensure inventory numbers were accurate through Microsoft Excel

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  The Lighthouse Project

  Aug 2014 - Jun 2015

  Occupational Therapist Volunteer

  • Supervised 5-7 children in exercise programs created to encourage the development of finemotor skills• Facilitated games and activities based on a lesson plan to develop children’s communicationand socialization skills in group and one-on-one settings

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  Silicon Valley Health Aging Partnership

  Aug 2014 - Dec 2014

  Intern

  • Lead team meetings and head injury prevention discussions to educate seniors safety procedures especially after falling• Collaborated with a team of 6 people to plan and execute the Vertigo Awareness Walk

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  Hands on Care

  Jan 2015 - Jun 2015

  Occupational Therapist Aide

  • Updated and prepared patient care notes for the Occupational Therapist daily• Managed front end operations including handling transactions and scheduling appointmentsto ensure the office runs smoothly• Strengthened patient relations by providing quality customer service

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  Berkshire Hathaway Homestate Companies - Workers Compensation Division

  Aug 2015 - Jan 2017

  Workers Compensation Adjuster

  • Helped patients and the company navigate the compensation process and understand the laws regarding workers compensation.• Negotiated with attorneys in order to issue temporary or permanent disability benefits based on patient’s injury.•Managed and provided medical treatment options in order to ensure the highest level of care

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  San Mateo Medical Center

  May 2017 - Dec 2017

  Patient Service Assistant

  • Verifies and updates patient information in accordance with HIPPA policies and procedures• Obtains and manages patient insurance and co-pay for billing and deductible fees due• Schedules and confirms outpatient appointments and conjunctive services• Greets and assists 50+ patients per day providing customer service satisfaction

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  Genentech

  Dec 2017 - Jan 2021

  Case Manager

  • Provides customer focused reimbursement support to patients, physicians, and internal sales force in a high volume contact center environment• Conducts necessary benefits, coverage, and payer research to ensure compliance with payer practices• Identifies alternate coverage options for patients who are uninsured or need copay assistance• Facilitated daily team meetings to identify insurance trends and train team members on new work processes.

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  Autodesk

  Jan 2021 - now

  Recruiting Coordinator

  • Spearheaded the intern candidate project by managing 2 direct reports, scheduling up to 50 interviews weekly resulting in up to 10 offers weekly• Conducted a recruiter refresh presentation to inform new hires about the recruiter workflow to establish a better candidate experience• Oversaw background checks to ensure candidates would be processed in the Workday system by their start date.• Collaborated with recruiters to create job postings weekly.