Nhat Son Phung

Experience

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  Freelancer

  Jan 2010 - Jan 2011

  Movie subtitle translator

  I used to be a subtitle translator and worked for a local company in 2010 until 2011 as a freelancer, with specific genres like Horror, Comedy & Sci-fi.

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  Vietgame.asia

  Oct 2015 - now

  Moderator (Voluntary, Part-time)

  • Started as a gaming journalist for the monthly gaming previews/reviews/news;• Currently working as the Moderator of a game enthusiast club by Vietgame.asia, withtasks such as daily community post quality control, member moderation (~30,500members), etc

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  Prudential Vietnam Assurance Private Ltd.

  Jan 2017 - Jan 2017

  Insurance Financial Advisor

  I worked and studied at Prudential Vietnam as The Gallerie's member - which belongs to a program specialised in training Sale members to also be able to do financial estimation and advise for clients - in order to give suitable insurance services.

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  Everpia Vietnam JSC

  Nov 2018 - Oct 2019

  Marketing Executive

  • Researched about the market, competitors, company and our lines of products in order to deliver suitable marketing strategies;• Established & maintained connections with newer clients and suppliers to push our Korean products to the market.

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  Sparx* - a Virtuos Studio

  Dec 2019 - Jul 2021

  Production Coordinator

  • Worked with major gaming companies (Supermassive, Gameloft, Lucas Arts, ...);• Coordinated and lead the production process under the line producer’s supervision;• Handled confidental projects, communications among clients and 7 Concept artists;• Published game projects under my supervision:+ The Quarry (2022), Supermassive Games, Associate Art Producer for Concept Art;+ LEGO Star Wars: Castaways (2022), Gameloft, Associate Art Producer for Concept Art;+ CORE (2022), Manticore Games, Producer for Concept Art. Show less

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  SPRING Production

  Nov 2021 - Feb 2023

  Project Coordinator

  • Worked at Client Services department;• Handled client and internal team communications;• Internal researches for work efficiency improvement;• Product quality control on a timely manner;• Volunteered in holding internal events (Sports, Leisure) for current department (~30stakeholders) and collaborations with Motion, Graphic teams (15-20 stakeholders).

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  Concentrix

  Apr 2023 - now

  Team leader Operation

  • Managing a roster of 19 agents in Customer Service;+ One of the rosters that achieved Concentrix Top Performer 2023 & 2024 prizes.• Maintaining customer service quality for a traveling client;• Mentoring and training both new and tenured agents;• Career counseling, coaching, performance development, 1:1 mentoring, team huddle;• Collaborating with Workforce management, Quality Assurance and Trainer teams to improveRoster’s efficiency and manage business;• Quality Audit, Customer Satisfaction & Dissatisfaction (CSAT/DSAT) deep dive. Show less