Cliff Ruud

Cliff Ruud

Managing Director / Automotive Services

Followers of Cliff Ruud1000 followers
location of Cliff RuudLake Mary, Florida, United States

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  • Timeline

  • About me

    Managing Director / Automotive American Automobile Association

  • Education

    • Florida International University - College of Business

      -
      Business Administration / Marketing
  • Experience

    • The Auto Club Group

      Sept 1987 - Oct 2014
      Managing Director / Automotive Services

      Managing Director, Automotive ServicesStrategic, planning and operational Leadership for a multi locationTeam of over 350 highly engaged Associates providing a half million AAA roadside rescues per year in an environment of ever-improving Safety, efficiency and Top Box Service performance. Additional responsibilities included Club wide development and facilitation of Contractor Safety and Quality training along with strategic results for AAA’s Mobile Battery and Approved Automotive Repair Programs.Director Fleet OperationsProgressively and strategically grew Club Owned fleet resources from four independently operated terminals with 60 Associates to one cohesive and aligned service enterprise (Team Fleet) with 12 locations, 350 genuinely engaged service professionals supported by an empowered, creative and passionate Leadership structure.Regional Operations ManagerResponsibilities included all Leadership aspects of a South Florida, 150 Associate, 24 by 7 Emergency Road Services Call Center along with collaborative oversight of an independently owned and operated network of road service contractors. Show less

    • AAA

      Sept 2014 - now
      Managing Director / Automotive

      Strategic leadership responsibilities for all areas of AAA Federation Automotive Services disciplines. Key focus areas are strategic initiative development and support, improving operational results, production and facilitation of on line and classroom skills curriculum, nationwide customer service coordination and operational oversight of multifaceted centralized business to business call center.

  • Licenses & Certifications

  • Volunteer Experience

    • Vice President, Board of Directors

      Issued by Presbyterian Homes and Housing Foundation on Jan 2005
      Presbyterian Homes and Housing FoundationAssociated with Cliff Ruud
    • Chaiman, Advisory Counsel

      Issued by Arlington Arbors Senior Housing on Jan 2003
      Arlington Arbors Senior HousingAssociated with Cliff Ruud