Cliff Ruud

Experience

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  The Auto Club Group

  Sept 1987 - Oct 2014

  Managing Director / Automotive Services

  Managing Director, Automotive ServicesStrategic, planning and operational Leadership for a multi locationTeam of over 350 highly engaged Associates providing a half million AAA roadside rescues per year in an environment of ever-improving Safety, efficiency and Top Box Service performance. Additional responsibilities included Club wide development and facilitation of Contractor Safety and Quality training along with strategic results for AAA’s Mobile Battery and Approved Automotive Repair Programs.Director Fleet OperationsProgressively and strategically grew Club Owned fleet resources from four independently operated terminals with 60 Associates to one cohesive and aligned service enterprise (Team Fleet) with 12 locations, 350 genuinely engaged service professionals supported by an empowered, creative and passionate Leadership structure.Regional Operations ManagerResponsibilities included all Leadership aspects of a South Florida, 150 Associate, 24 by 7 Emergency Road Services Call Center along with collaborative oversight of an independently owned and operated network of road service contractors. Show less

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  AAA

  Sept 2014 - now

  Managing Director / Automotive

  Strategic leadership responsibilities for all areas of AAA Federation Automotive Services disciplines. Key focus areas are strategic initiative development and support, improving operational results, production and facilitation of on line and classroom skills curriculum, nationwide customer service coordination and operational oversight of multifaceted centralized business to business call center.