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Bruce Lipsitz

Bruce Lipsitz

Customer Service

Followers of Bruce Lipsitz263 followers
location of Bruce LipsitzAtlanta, Georgia, United States

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  • Timeline

  • About me

    Looking for opportunities in PC Support / Customer Care

  • Education

    • Beaufort High School

      -
      Diploma College Prep

    • University of South Carolina

      -
      BS Computer Science

      Activities and Societies: Association for Computing Machinery

  • Experience

    • OpenText

      Jul 2009 - Aug 2018
      Customer Service

      Customer support and level 1 technical support of the company's desktop fax solution.

    • CGS (Computer Generated Solutions)

      Feb 2019 - Jul 2021
      Technical Support Representative

      Level 1 hardware tech support for Lenovo's Thinkpad and ThinkCentre line of products.Processed hardware warranty claims for the aforementioned as well.

    • Iron Mountain

      Oct 2021 - Jun 2024
      Customer Service Representative

      • Placed and answered telephone calls from customers throughout the US and Canada for shred orders and order status.• Supported customer concerns by telephone and email, and provided specialized consultation and needs evaluation.• Advised customers of the shred servicing process, including the timeframes involved in order to minimize further email and telephonic inquiries.• Proofread the customer database to ensure accurate information and promote Iron Mountain driver efficiency when servicing the customers' sites.• Set up instant messaging chat spaces to coordinate with the regional dispatch teams throughout the US and Canada to ensure driver efficiency on servicing customers, and providing updates to the customers as needed. Show less

  • Licenses & Certifications

    • A+

      CompTIA