Rafael Moura

Experience

• 

  Casa da Moeda do Brasil - CMB

  Jun 2013 - Nov 2016

  Administrative Technician
• 

  Prefeitura do Rio de Janeiro

  Oct 2015 - Oct 2016

  Young Advisor of Rio de Janeiro City
• 

  Maranhão Department of Corrections

  Jan 2017 - Mar 2019

  Responsabilidades:- Gerir projetos de inovação- Mapear e revisar processos- Redação de instruções de trabalhoResultados:- Implantação do sistema de gestão por indicadores (GESPEN)- Revisão dos processos de compras e contratação de serviços- Revisão da política de viagens

  • Superintendent of Division of Rehabilitative Programs

    Mar 2018 - Mar 2019

  • Project Coordinator

    Feb 2018 - Mar 2018

  • Advisor

    Jan 2017 - Jan 2018
• 

  LIV - Laboratório Inteligência de Vida

  Aug 2019 - Jan 2023

  LIV is the leading Brazilian program in socio-emotional education for elementary and secondary education students.Responsibilities:- Management of key-account portfolio- Optimization of process mapping- Leader of the data analytics operation, an agile cell dedicated to data analysis- Public sector relationship management- Management of innovation projects- Customer service operationResults:- Implementation of a referral program- CRM implementation from scratch- Rollout of the program in over 900 schools.- Improvement in customer service processes Show less

  • Project Manajer

    May 2022 - Jan 2023

  • Project Coordinator

    Aug 2019 - May 2022
• 

  Visagio

  Jan 2023 - Jul 2024

  Consultant

  Visagio helps transform and develop businesses using the experience, knowledge, and tools of the platform.Responsibilities:- Analyze and solve critical business challenges of clients- Develop customized strategies to drive transformation and growth- Collaborate closely with client teams from conception to implementation- Apply rigorous analysis and deep industry knowledge- Manage innovative, sustainable, and high-impact projects- Work across a variety of sectors, including technology, finance, education, energy, and moreOutcomes:- Mapped over R$100MM in savings for clients.- Implemented agile methodology in development teams.- Mapped and improved various processes.- Deployed indicators and monitoring systems. Show less

• 

  TIM Brasil

  Aug 2024 - now

  Especialist

  Responsibilities:- Lead industry and market trend analysis, assessing strategic impacts for the company.- Develop strategic consulting studies to support business decision-making.- Structure and govern cross-functional transformation programs and projects with high impact.- Conduct strategic evaluation studies and performance improvements in B2C and B2B markets.- Define action plans and monitor strategic and performance initiatives.- Leverage intelligence materials and internal/external research to inform corporate decisions. Show less