Johnpaul Agorua

Experience

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  Nigeria Air Force Reference Hospital, Port Hacourt

  Jun 2016 - Dec 2016

  Biomedical Engineer

  Purchase, installation, calibration, repair, maintenance etc. of biomedical devices

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  Sanfrank Model Schools

  Jan 2018 - Oct 2018

  Teacher

  Science Teacher

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  Government Day Senior Secondry School, Bulangu, K/Hausa LGA, Jigawa State, Nigeria

  Nov 2018 - Oct 2019

  Biology Teacher

  Primary Place of Assignment (PPA) for the National Youth Service Corps(NYSC) Scheme.

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  JP-CAN VENTURES

  Mar 2019 - now

  Owner

  Airtime sales, Data and Cable tv subscriptions, utility bill payment, etc.

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  Noble Medical Consultants and Fertility Hospital

  Jul 2020 - Apr 2022

  Facilities Manager

  Signed "retainership" contracts with both domestic and international businesses, as well as partnership agreements with respectable HMOs as their healthcare provider (HCP).Conducted regular inspections of each unit and an efficient feedback system to guarantee client satisfaction allowed the facility to run smoothly every day.Trained and counselled medical professionals (such as physicians, nurses, lab scientists, etc.) on the best course of action to manage enrollees from different HMOs in an efficient and successful manner without suffering any losses.Compiled key facility statistics into monthly management reports.Supervised the timely preparation and mailing of monthly claims (medical bills) for different HMOs via mail, in-person, or on their respective portals.Acted as the primary point of contact for advice and direction regarding daily operations and feedback, maintaining regular communication and liaison with patients and team members.Effectively handled electrical repairs in a five-minute window and responded to building emergencies.Oversaw business projects like creating and executing a training programme for sales and marketing.Made certain that patients in general and enrollees in particular receive the best, most efficient, and most effective medical care available at our facility, etc.Recorded information about costs, energy usage, and activity reports.Arranged clinical presentations both indoors and outdoors with the goal of educating and raising awareness among all employees as well as marketing our expertise and services to the general public.Enhanced team productivity by interviewing, hiring, and training skilled maintenance workers in the accounting, nursing, and administrative departments.Made sure that financial transactions like the purchase of supplies, medications, and equipment were regularly subject to sufficient control and oversight. Show less

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  Ponyx Hospitals Ltd

  Apr 2022 - Jun 2023

  HMO Officer

  Billing Officer

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  Mercyland Specialist Hospital

  Jun 2023 - May 2024

  Administrative Manager

  Oversaw the daily operations of the hospital in close collaboration with the Medical Director, whom I reported directly to.Made sure the hospital provided top-notch patient care.Created a strategic plan to improve the hospital's online and offline reputation.Created and publicized community outreach initiatives that the hospital implemented. Oversaw the hiring, development, performance, and supervision of employees.Kept the workplace culture and atmosphere positive so that employees could reach their full potential.Oversaw the acquisition of supplies and equipment and made sure they were maintained.Developed, reviewed, and improved administrative system policies and procedures. Oversee the collection, organization and storage of patients' information, ideally using electronic methods. Continuously identified opportunities to leverage technologies to improve the administration of the hospital. Managed the execution of the strategic plans of the hospital and ensured that staff completed their assigned strategic initiatives. Supervised the activities of HMOs and NHIA to ensure that the hospital made profits while providing their enrollees with effective and efficient healthcare services. Show less

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  COASTAL SPECIALIST FERTILITY HOSPITAL

  Jun 2024 - now

  Operations Manager

  Ensuring the day-to-day smooth running of the facility by making sure every device is running optimally and staff members are working efficiently.Established procedures and checklists for different departments and units and kept a close eye on employees to guarantee rigorous adherence.Developed mechanisms to prevent diesel theft and resource waste.Created a feedback system that allows us to identify the causes of patient dissatisfaction and use practical solutions. I oversaw the customer experience team to make sure they were able to interact with patients in an efficient manner and quickly addressed their needs.Developed effective cleaning systems for the porters and janitors to use on a regular basis to keep the entire facility as clean as possible. Examine each quote carefully to avoid extortion, and keep a close eye on the work that vendors and artisans do to prevent using subpar materials.Frequently arrange for internal training for employees to keep them up to date on the most recent best practices. Show less