Tiago Gromicho

Experience

• 

  TAP Portugal

  Jul 2007 - Aug 2007

  Call Center Operator

  Call center operator

• 

  Santander Digital Services

  Sept 2007 - now

  Manage the Operations Department providing, through the different teams/divisions, a high quality service to Santander.Operational control, in terms of indicators and controls SOX.Develop and validate the design plan of the department.Develop and implement new projects and foster the growth of the department.Coordinate and develop the team. Manage the Operations Department providing, through the different teams/divisions, a high quality service to Santander (Portugal).Operational control, in terms of indicators and controls SOX.Develop and validate the design plan of the department.Develop and implement new projects and foster the growth of the department.Coordinate and develop the team. Team LeaderTeam management Contact with the client Implementation of new processes Project ManagementFlows developmentCapacity PlansBusiness AnalysisManage relation with clients Team LeaderTeam management Contact with the client 3 months of training at Santander Consumer Portugal in the scope of a new project Team LeaderTeam management Contact with the client Implementation of new processes Team LeaderTeam management Contact with the client Development of AutomationMonitoring and resolution of problems Team Leader for Sovereign BankTransfer of Department from Portugal to Mexico Team management Contact with the client Team Leader for Sovereign BankTeam management Contact with the client Training in Reading (US) on Mortgage and Loans of Sovereign BankCheckcard and PIN Fraud specialistSupervisor support Fraud specialist in the area of Transaction FraudSupervisor support Fraud analyst in Area Transaction Fraud Operator of data entry on Sales Fulfilment Department

  • Operations Business Manager - AML Trade

    Jan 2023 - now

  • Operations Business Manager - One Europe PT

    Feb 2017 - Jan 2023

  • Team Supervisor - Pos Venda Crédito

    Sept 2016 - Jan 2017

  • Business Development

    Apr 2013 - Sept 2016

  • Team Supervisor – Cards

    Aug 2012 - Mar 2013

  • Team Supervisor – Domestic Payments

    Jul 2011 - Aug 2012

  • Team Supervisor - CashISA

    Jan 2011 - Jun 2011

  • Team Supervisor - Checkcard and PIN Disputes

    Sept 2010 - Dec 2010

  • Team Supervisor - Checkcard and PIN Disputes

    Sept 2010 - Sept 2010

  • Team Specialist

    Jan 2010 - Aug 2010

  • Team Specialist

    May 2009 - Dec 2009

  • Fraud department operator

    Nov 2008 - Apr 2009

  • Data entry operator

    Sept 2007 - Nov 2008