Shannon DuBey

Shannon DuBey

Technical Support Analyst

Followers of Shannon DuBey202 followers
location of Shannon DuBeyGrand Blanc, Michigan, United States

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  • Timeline

  • About me

    Lead Engineer, Digital Engineering @ Launch by NTT Data

  • Education

    • Baker College Center for Graduate Studies

      2009 - 2011
      BA Web Development
    • Baker College of Auburn Hills

      2002 - 2004
      AAS Computer Networking Technology - CISCO
  • Experience

    • Henry Ford Health System

      Oct 2000 - May 2001
      Technical Support Analyst

      Initial user contact after support ticket created. Attempt to resolve PC, MAC, Software, or Hardware issues via phone call. Dispatch on-site technician if not phone resolvable or visit user’s desk if located in my building. Audit all support tickets by managed technicians monthly for effectiveness and possible areas of training or upgrades to software/hardware.

    • 1107 Designs

      Mar 2001 - now
      Freelance Web Developer

      Planning, design and implementation of complete web sitesDesign with standards compliant code with emphasis on browser compatibility, accessibility, and search engine optimizationAudio, video, and photo editing for the web

    • TRW Automotive

      May 2001 - Apr 2003
      Network Admin

      Novell eDirectory install, upgrade, and maintenance. Install and maintenance of all Microsoft Servers. Implementation of Novell ZenWorks for Desktops. Project management of all new equipment purchases, installs, and configuration for Fenton site. Troubleshoot PC, printer, network, software issues. Manage backup software and tape storage solutions.

    • BrassCraft Mfg

      Jan 2004 - Jan 2012
      Network/PC Technician & Altiris Admin

      Novell eDirectory install, upgrade, and maintenance. NetWare to Active Directory migration planning and implementation. Install, configure, and maintain Altiris server and software. Experienced with Client & Server Management Suite 6.x through current version. Troubleshoot PC, printer, network, software issues for main office and all 8 remote sites as needed.

    • Plex Systems, Inc.

      Apr 2012 - Jun 2012
      Application Designer

      UI/UX design of Cloud Based (SaaS) ERP software

    • IBM

      Jun 2012 - Sept 2016
      Web Developer

      I am responsible for developing web sites and pages for a high profile client on very tight schedules in a multi-vendor environment. I work closely with vendors and our Java back end team to troubleshoot existing sites and pages to resolve issues in a timely fashion. As well as play a key role in site development for a redesigned fully responsive web application that integrates FTL, HTML, CSS/LESS, AngularJS, JSON/Ajax, Java, and Adobe CQ into one cohesive environment for optimal user experiences. Show less

    • Launch by NTT DATA

      Sept 2016 - now
      Lead Engineer, Digital Engineering

      Making awesome things happen with React, Redux, HTML, CSS, LESS, SASS, JS, jQuery, AngularJs, Angular, Ionic, and any anything else that gets the job done efficiently with an eye on future expansion and improvements.

  • Licenses & Certifications