Steve Kiss

Experience

• 

  Sió-Eckes Ltd

  Jan 2000 - Jan 2005

  IT Manager

  Hands on IT Manager responsible for strategy as well as overall maintenance of all IT infrastructure including ERP system, Databases, Network, Email services and Telephony

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  Sió-Eckes Ltd, Hungary

  Jul 2000 - Jul 2005

  IT OPERATIONS MANAGER

  Project managed and successfully implemented new sales force automation systemConducted major reforms for 44-user system, restructured and reduced workforce by 5Managed a Telesales project supervising 3 staff in an intra-net-based applicationIntroduced Key Performance Indicators, produced regular updates via automated reportsProject managed EDI order processing into Scala, eliminated errors, increased speed 12xEstablished professional IT dept & infrastructure, documented business process needsRestructured the general ledger to enable the cost centres to track all IT costsSet up MS system to warn of errors by sending an email report about issues arisingModernised & standardised equipment, created single MS domain with shared drivesBuilt a security-focussed network with a standardised policy; rolled out MS ExchangeDealt with the business aspects of the IT management including strategic developmentImplemented backup, disaster recovery; continuity plans, user & security policiesUtilised software to encrypt documents; email using smart cards for secure loginNegotiated new mobile; phone contract: 21% traffic increase with 18% cost reductionHalved printing costs, restructured home office dial-ups from analogue to broadband Show less

• 

  IBM Global Services

  Sept 2005 - May 2010

  Delivery Centre Operations Quality of Services Programme Manager:International work with IBM Delivery Centres, Argentina, Dublin, South Africa, Czech Republic, Hungary, Poland, India, ChinaCross DC programmes and projects -highlights:Project managed the development of a patented innovation that automates change execution preventing human errors.Analytics services (AS) optimized the service delivery accounts reporting system. Total Project budget $300K with a team of 9.5 project membersFacade Patented Indian innovation that automates change execution preventing human errors.Semaphore a tactical Quality of Service KPI reporting system, with Service Improvement Plan workflow to assist site QoS management system and helped each site to reach full year quality of service targets in 2008 and 2009Account Knowledge University Web lectures to hand-over account knowledge to the out sourced work force and ensure a cost efficient transfer of workload minimizing impact of work transition to SLAThinkPlace (Innovation hub) Spearheaded the development of a management system to register and track improvement initiatives encouraging an atmosphere of innovation and collaboration within the IDC community.Standardizing Tools & Defining Headlight metrics that improve delivery of IT Services – E.g. Failed Change AnalysisSemaphore a tactical QoS KPI reporting system, with Continuous Improvement workflow to assist site QoS management systemAccount Knowledge University Web lectures to hand-over account knowledge to the out sourced work force ensuring a cost efficient transfer of workload minimizing impact on SLAThinkPlace Innovation management system to register and track improvement initiatives encouraging an atmosphere of innovation and collaboration within the DC community.Standardizing Tools & Defining Headlight metrics that improve delivery of IT Services – E.g. Failed Change Analysis Show less Improved the quality of service delivered raising overall SLA achievement from 97,5% to 99.4 % over the 3 years I was in this role.Ensured service quality by enforcing ITIL incident, problem & change process compliance.Developed an efficient local communication structure that encouraged problem solving within the site as the population grew from 300 to over 900.Project managed the development and testing of a site standard Shift Hand Over Tool that provided a traceable log of pending and completed tasks between shifts and also served as a knowledge base for problem solvingEnsured a single point of site contact for bi-directional third level escalations into and out of the site (Into site communication = Customers requesting high impact incident management, Out of site = technical support teams requiring high level support on or off customer site) Show less

  • Delivery Centre Operations Programme Manager

    Jan 2009 - May 2010

  • Shift Service Manager

    Sept 2005 - Dec 2008
• 

  Aegon Global Technology - Budapest Branch

  Sept 2018 - now

  Senior Project Manager

  Recent Highlights Created, executed, and controlled a project management system for: Aegon2022 (planned completion 2026)Security Strategy Privileged Access Account Management. Onboard privileged access accounts to CyberArk across all federated Business Units with a team of 12 full or part time project members as well as a team of third-party CyberArk SMEs (Deloitte, later Simieo). Specified & documented project scope (Application, Human, Non-Human and EPM.). Set up project governance with project stakeholders, sponsors and 3rd parties. Defined annual privileged access account on boarding to CyberArk plans with stakeholders and tracked them to completion. Defined on boarding criteria for legacy apps that had technical difficulties meeting security initiative goals with project sponsor.2023 Segregate ServiceNow to restrict access to a divested business unit. Total Project budget $1.1 million with a team of 36 project members at its peak. (13 Product Owners, 12 developers and testers, 6 ITSM SMEs, divestiture SMEs, risk, compliance, procurement).Transfer IT ServiceNow support from one third party to another. Total Project budget $100k with a team of 19 project members. (13 Product Owners, 6 ITSM SMEs. Procurement.) -Terminaled when vendor missed contracted delivery dates. 2020-21 Deploy and Standardise Change Management as well as Configuration Management with ServiceNow across all federated Business Units. Total Project budget $1.25 million 2018-20 Multiple smaller projects to migrate business unit applications to AWS Cloud. Show less