Rachna Agrawal

Experience

• 

  Tata Consultancy Services

  Jul 2005 - Sept 2011

  Programmer Analyst for Channels Applications.JAVA/J2EE technologies & SQL queries. Support Engineer for Channels Applications managing Cisco Partners.Support Enhancements & Quick Wins using JAVA/J2EE technologies & SQL queries.

  • Lead Information Technology Analyst

    May 2011 - Sept 2011

  • IT Analyst

    Apr 2008 - May 2011

  • QA Lead

    Jul 2007 - Apr 2008

  • Programming Analyst

    Jun 2006 - Jul 2007

  • Support Engineer

    Jul 2005 - Jun 2006
• 

  Bodhtree

  Oct 2011 - Jul 2013

  Business Analyst
• 

  Cisco

  Jul 2013 - Sept 2022

  Delivered post-sale experience for Hybrid Cloud as-a-Service with a Target Total Contract Value of $180M by end of year on customer and partner facing platforms, while leading a cross-organizational team. Created marketplace experience for Secure Connect as-a-Service on Customer Portal Cloud Platform, with a Total Addressable Market of $80B by 2024.Received various recognitions-- Received People Deal recognition for continuous learning, facilitating a company-wide demo of the customer portal and install base management efforts.- Attained the Innovate Everywhere recognition from business stakeholders for accelerating the discovery of transformational capabilities, enablement of Cisco Plus Hybrid Cloud offering, delivering license expiration innovation, and ongoing innovative thinking and attitude.- Achieved recognition from managers for shaping CX solution for Hybrid Cloud as-a-Service, leadership with enabling Security Success Track and ensuring the success of CX Cloud General Availability. Show less Delivered offers to transform how Cisco provides services to customers for efficient experience from customer onboarding to renewal, with a goal of service business revenue uplift of $100M. This included customer and partner offers like CX Success Track Portfolio Introduction, Solution Support experience for software customers, and Flexible Partner Delivery Options.Received various recognitions-- Received People Deal Recognition for putting together a team and structure for Partner Delivery options, can-do attitude, and partnerships.- Achieved recognition from managers for cross-functional resolution of SaaS pricing methodology, leading a strategic assessment workshop and mentoring resources within and outside the team. Show less

  • Lead Product Manager, Customer & Partner Experience

    Jan 2020 - Sept 2022

  • Sr. Product Manager, Services Offer Enablement

    Nov 2016 - Jan 2020

  • Product Owner, Cisco Commerce & Pricing / Discounting

    May 2015 - Nov 2016

  • Business Operations Analyst, Services Commerce Operations

    Jul 2013 - May 2015
• 

  Meta

  Sept 2022 - Jul 2023

  Lead Product Manager

  Built and launched a product for information security and access management, with the goal of reducing Meta’s information vulnerability by 17% in two years, to mitigate risks from information leaks, partnering with the Chief Information Security Officer (CISO) and collaborating across multiple organizations.

• 

  Adobe

  Dec 2023 - now

  Lead Product Manager

  Building products to enable data practitioners through the power of GenAI.