Pradeep Loganathan

Experience

• 

  Spicejet Limited

  Sept 2007 - Aug 2011

  Senior Customer Service Executive

  • Ensure the safety and comfort of airline passengers and crew members, including checking baggage, stocking aircraft with refreshments, and cleaning the plane and runway between flights.• Effectively handled reservation system, Issue Tickets, Check-in Counter system, Issue Boarding Pass and Announcements.• Worked directly with the aircraft, cleaning it inside and out between flights.• Responsible for inspecting, storing and transporting luggage, while others stock the aircraft with food and beverage items that are distributed during flight.• Worked directly with customers to answer questions and provide information regarding flight times, delays and any general queries the customer has before boarding.• Managed baggage make-up area management and cargo handling expertise. • Also Preparation of Cargo Area.• Managed preparation of load & trim sheet for the flight for Boeing 737-800 & 737-900.• Handled Ramp Supervision Including Maintenance, Equipment’s and Office Equipment’s.• Carried out Customers & IROP Situations and stock maintenance عرض أقل

• 

  UAE Exchange & Financial Services Ltd

  Aug 2011 - Apr 2015

  Head Teller - Branch Operations

  • Provide leadership and direction in ensuring the smooth functioning of overall operations. Uphold high standard of personalized and efficient customer service while maintaining quality management control.• Participate in planning and controlling company’s services and other trade related operations; set growth targets, business objectives and brand strategies that align with business plan; establish benchmarks for measuring financial and operating performance.• Manage daily operational activities which include record keeping, check processing and book keeping.• Review at regular intervals recent audit reports, operational efficiency and quality of service provided to customers. Improve turn-around times by providing suggestions for significant procedures and controls.• Manage back office, prepare reports, and monitor department operations.• Provide support to the client facing departments, such as trading, corporate finance & corporate banking.• Involved in developing new systems in order to maximize efficiency and profitability for the bank.• Ensure each transaction is cleared, settled, reconciled according to regulatory and control requirements.• Reconciling systems by checking that the data flows from the revenue-generating front office to the operations systems (operations control).• Ensure that the business is administered in an efficient, controlled, risk-free and timely manner.• Monitoring the activity and reports of daily transactions.• Investigating breaks in the cash account within an investment bank.Bank Teller• Balance currency, coin, and cheques in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.• Cash cheques and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.• Receive cheques and cash for deposit, verify amounts, and check accuracy of deposit slips. عرض أقل

• 

  Commercial Bank of Dubai

  May 2015 - now

  Senior Operations Specialist And Administration

  Managed and handled project document, identifying risk and cost effectiveness in line withmanagement policy.•• Track progress of weekly, monthly, quarterly and annual objective.Planned and designed Internal Dashboard supporting to manage projects as per businessrequirement.•• Monitor retail operating costs, budgets and resources• Handled and successfully implemented vendor Contracts effectively.• Negotiated improved prices with vendors to bring costs under budget.• Reduced organisational operating costs by 80% by streamlining processes.• Monitored team budgets and forecasts to deliver against annual targets.• Evaluate employee performance and identify hiring and training needs.• Supervise and motivate staff to perform their best.• Coach and support new and existing Staff members.• Analyzing and managing market RFP as per business requirement.Planned daily operational cost to focus team efforts on current priorities communicating tovarious stake holders.•• Reconciled and reported discrepancies found in records.• Escalation of regular / Unresolved / high risk issues to higher ups for timely resolutionRegular system issues, system enhancement requirements etcTo check all transaction vouchers are duly signed and file forwarded to archival unit regularlyfor safe custody under acknowledgement•To have check on stock movement (Onward / Return / Shredding) from Branches / HOstationery unit are scrutinized prior to process transaction, under dual control and respectivelog reports are checked and retained•Collaborated with sales, marketing and support teams to launch products on time and withinbudget.•• Coordinated project planning and execution with team members and team leads.Managed projects and served as primary liaison between client and multiple internal groups toprovide clarity of goals and quality and adherence to deadlines. عرض أقل