Suman Bera 🇮🇳

Experience

• 

  Shriram Finance Limited

  Jan 2019 - Aug 2021

  Branch Team Leader

  • Led as Branch Team Leader for 2.5 years, overseeing loan disbursements, customer issues, KYC updates, cash handling, and insurance issuance.• Top performer for every quarter for the year 2021-2022 with maximum number of sales for LI and GI for Branch and increased it by 25%• Managed diverse tasks autonomously, ensuring minimal supervision and low escalation levels.

• 

  Teleperformance

  Aug 2021 - Jul 2022

  Operations Specialist

  • One year of experience in Amazon North America Non-Voice Chat Process.• Awarded for top 25th employee in the company nationwide for top performance in CSA sector• Promoted to Process Trainer within 8 months of joining for excellent team management skills and top performance.• Escalated critical customer issues promptly, monitored and resolved problems, and handled supervisor desk chats, demonstrating effective problem-solving skills.

• 

  Capgemini

  Jul 2022 - now

  Workforce Management Analyst

  • Experienced in ETS – TOEFL International process for 1 year and 8 months.• Responsibilities include handling supervisor calls and emails, resolving customer issues, guiding, and training associates, and creating daily reports.• Established strong relationships with field operations team, provided customer updates, and managed supervisor itinerary efficiently.• Won Best employee award 4 times in an year (Quarterly) for Excellent Performance within 1.8 years of span in here.