Thomaz Sartorelli

Experience

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  Regus Group

  Nov 2010 - Jun 2013

  • General Operational Manager in charge of the full operation, site administration and Staff• Analysis of data and statistics to improve both customer's and supplier’s experience• Analysis and development of new supplier contracts according to the strategic needs of the company• Responsible for all financial operations (including billing/invoicing) of new contracts and renewals• Preparation of spreadsheets and documents for internal compliance controls and agreements for customers (New customers or changes/renewals)• Team management including monthly training of the staff• Inclusion and modification of agreements in the system (Titan, and Microsiga/Protheus)• Analysis of P & L and other indicators for decision-making• Responsibility for communicating with clients about events or changes that will occur in the centre, services or contract• Monthly invoicing of all the Customers using Microsiga/Protheus• Oversaw the overall operations of multiple serviced office centres, ensuring smooth day-to-day functioning and adherence to company standards.• Led a team of staff members, providing guidance, coaching, hiring and support to foster a positive and productive work environment.• Implemented strategic initiatives to optimize occupancy rates, drive revenue growth, enhance customer satisfaction and renew customer plans.• Developed and maintained relationships with clients and partners, addressing their needs and ensuring high levels of customer retention.• Conducted regular financial analysis and budget management to ensure profitability and cost-effectiveness of operations.• Collaborated with corporate leadership and stakeholders to align centre strategies with company objectives and initiatives.• Ensured compliance with regulatory requirements, health and safety standards, and company policies and procedures. Show less

  • General Operations Manager

    Apr 2008 - Jun 2013

  • Supervisor Operacional

    Nov 2010 - Mar 2011
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  Arkadin

  Apr 2013 - Feb 2014

  Order Management

  Led end-to-end client account creation process for Latin America region, including conducting credit checks, inputting details into Navision and internal systems, and ensuring pricing alignment with signed contracts.Managed administration and upkeep of pricing database, overseeing pricing updates and archiving contracts for record-keeping purposes.Processed adjustments such as Debit Notes and Credit Notes, ensuring accuracy and adherence to financial procedures.Executed billing and reporting activities within specified deadlines, utilizing Business Objects (BO) and other relevant tools.Implemented and improved financial procedures to enhance efficiency and effectiveness of processes.Oversaw customer-facing accounting functions, primarily focusing on Billing and Collections activities.Ensured successful provisioning and billing of services for Arkadin Latin America, maintaining high standards of service delivery.Achievements:Streamlined client account creation process, resulting in faster turnaround times and improved customer satisfaction.Implemented automated pricing update system, reducing manual workload and minimizing errors.Successfully managed billing and collections processes, maintaining a high level of accuracy and timeliness.Played a key role in achieving financial targets and meeting reporting deadlines consistently. Show less

• 

  Lenovo

  Feb 2014 - Apr 2017

  Sales Operations And Customer Fulfillment

  • Responsible for leading, controlling and invoicing backlog sales orders• Engaged and actively worked with various departments within the organisation including logistics, factor team, legal, tax among other areas to support critical sales orders• Responsible for supporting the Sales Operations team with report writing and customer Support• Worked closely with the Sales team on various projects to efficiently stream line the invoicing process and review areas of inefficiency• Monitoring of stock control with the use SAP and Excel Spreadsheet• Responsible for coordinating the Sales Forecast and Sales Planning process • Managed customer requirements, including shipments, delivery dates and partial shipments• Managed projects to increase sales support and customer delivery• Supporting sales team and customer with all their requests• Customer Service/support (phone and email)• Ability to work independently while making sound business decisions on case information• Well-developed sense of urgency and follow through• Time Management and Adherence to schedules• Ability to multitask multiple systems, screens, and tasks during customer contact• Achieving quarterly targets• Main Contact between the operations team and Customer Show less

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  Sixt Rent A Car

  Jul 2017 - Jul 2018

  Car Rental Agent

  • Engage customers in a one to one customer facing role while assisting them throughout the rental process from initial engagement to final phase booking of the product offering• Help customers with queries regarding our product offerings, ranging from types and models of cars to insurance, while constantly providing an excellent customer service experience• I engage with customers in a friendly manner while using my exemplary sales techniques to sell our additional add on offerings and upgrade customers products to meet their ever-growing needs• Average 20 new contracts and €4,500 euros sales/company revenue per day• My role requires a high level of organisation and time management to ensure the effective and efficient management of the daily fleet Show less

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  Cleveland Cable Company

  Aug 2018 - Mar 2019

  Internal Sales Executive

  • Creating quotations according to the customer’s enquires (via phone and e-mail)• Establishing and building a relationship with customers• Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers• Strong written (e-mail) communication utilizing proper grammar and punctuation• Ability to multitask multiple systems, screens, and tasks during customer contact• Dealing with enquiries and orders to maximise business opportunities• Liaising with other company departments and branches and maintaining the highest standard• My role requires a high level of organisation and time management to ensure the effective and efficient management of the Quotations and conference of PO to book out the orders• Dealing with customers by email or phone call regarding order status update and online quotes• Management of all the quotes and new orders with customers and internal team to reach the expectation of the customer (delivery time, location, quantities and cables model) Show less

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  CPL Recruitment

  Apr 2019 - May 2020

  Community Operative Analyst for the Portuguese/English Speakers team

  • Review reported content in adherence with policies and within specified timeframes; • Maintain high standards of quality at all times; • Actively enforce Terms of Use by carefully monitoring user reporting; • Identify and suggest solutions for business improvement; • Recognise trends and patterns; • Escalation of issues and maintaining relationship with global team. • Point of contact for new policies and Global Updates.

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  TikTok

  May 2020 - May 2024

  • Day-to-day leadership of the Live and Short Videos PQA Team and ensuring their tasks and data reports are completed and delivered on time to our business partners. • Implement and improve process and operations to enhance quality and support to Business partners and stakeholders• Working closely with GPM, Product & Process team, Product BP, SQA leads/Managers and other stakeholders in order to provide feedback on quality. • Leading the Partnership Quality Team and growing the local content moderation quality team and overseeing their day-to-day management.• Responsible for monitoring international content quality to ensure community ecological security. • Continuously evaluate outcomes, propose improvements for auditing procedures and ensure a high level of quality.• Developing and maintaining PQA programs complimentary to the quality system, corporate objectives and policies.• Through Data Analysis, feedback problems to relevant stakeholders handling necessary escalation and form quality inspection reports.• Responsible for localizing working processes and strategies of the business partner organizations and PQAs. • Responsible for evaluating the performance of PQAs, Coaching and supporting them to upskill and with career development, including Performance review. Show less • Lead and manage a team of quality analysts responsible for reviewing and assessing user-generated content on TikTok.• Develop and implement strategies to ensure the accuracy, consistency, and effectiveness of content moderation processes.• Conduct regular performance evaluations and provide constructive feedback to team members to foster their professional growth and development.• Collaborate with cross-functional teams, including Policy, Legal, and Product, to continuously implement new process and projects to improve the efficiency of the department.• Analyze trends and patterns in content violations, identify areas for improvement, and implement proactive measures to mitigate risks.• Stay updated on industry best practices, emerging trends, and regulatory requirements related to content moderation.• Handle escalated content moderation issues and provide timely resolution while adhering to company guidelines and standards.• Maintain comprehensive documentation of content moderation activities, including metrics, trends, and case studies.• Drive initiatives to enhance user experience and community engagement while upholding TikTok's commitment to safety and inclusivity. Show less

  • Senior Team Leader - Partnership Quality Analyst

    Mar 2022 - May 2024

  • Quality analyst Team Leader

    Oct 2020 - May 2024

  • Quality Analyst

    May 2020 - Oct 2020
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  Creative Technology Ireland

  May 2024 - Feb 2025

  Sales Administrator

  Create sales orders in SAP from the Bill of Materials/sales orders as provided by the sales employee/project manager.Generate purchase orders for goods required and send to suppliers.Correspond with suppliers and notifying sales team, project team & customers of ETAs.Request quotes from suppliers as required.Closely monitor the delivery of goods to ensure timelines meet the project requirements.Ensure any issues or delays are communicated immediately to the project team.Liaise with finance team to organise payment of deposit/proforma invoices issued by vendors if required.Update the order book with new orders/projects.Issue new vendors/customers with new account forms for completion & set up account on SAP once received.Attend weekly projects overview meeting.Attend project specific meetings as they occur.Generate sales invoices & forward to accounts receivable.Ensure sales ledger close at month end & record invoice numbers, invoice amount & final GP on order book.Organise the transport of goods from suppliers based outside of the EU.Liaise with customs broker to arrange the clearance of incoming stock from outside the EU.Liaise with accounts to organise the payment of customs charges due on goods arriving in Ireland.Notify warehouse team of incoming shipments of considerable size/value so they can prepare for this arrival & allocate appropriate space to store the goods.Coordinate delivery of goods to customers with the warehouse.Arrange return of goods to suppliers if required. Assist the finance department with any queries relating to purchase orders placed & invoices received.Provide administrative support to the sales team.Assist with department admin where required.Submit WEEE report to the online WEEE Blackbox portal monthly.Process purchase invoices and resolve queries.Reconcile creditors statements. Show less

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  Atlas Copco

  Dec 2024 - now

  Sales and logistics coordinator

  Sales Support: Assist the sales team by processing orders, preparing quotations, and managing customer inquiries. • Order Management: Ensure timely order processing, tracking, and fulfillment while coordinating with internal teams. • Logistics Coordination: Oversee shipping schedules, transportation, and inventory levels to ensure on-time delivery. • Supply Chain Coordination: Work closely with suppliers, warehouses, and distribution teams to optimize logistics operations. • Customer Service: Address client concerns, manage returns, and provide regular shipment updates. • Documentation & Reporting: Maintain accurate records of shipments, invoices, and sales reports for internal analysis. • Process Improvement: Identify areas to enhance efficiency in sales and logistics workflows Show less