Santosh K.

Experience

• 

  Ugam Solutions Pvt. Ltd.

  Jan 2005 - Dec 2006

  Executive

  Old LinkedIn Profile for details: http://in.linkedin.com/pub/santosh-kakade/13/a70/b39

• 

  Cross-Tab Marketing Services Pvt. Ltd

  Jan 2007 - Dec 2007

  Senior Programmer

  Old LinkedIn Profile for details: http://in.linkedin.com/pub/santosh-kakade/13/a70/b39

• 

  Dexterity Business Analysts (P) Ltd.

  Dec 2007 - Oct 2009

  Project Lead

  Old LinkedIn Profile for more details: http://in.linkedin.com/pub/santosh-kakade/13/a70/b39

• 

  Datamatics Global Services Limited Mumbai

  Sept 2009 - Aug 2011

  Assistant Manager

  Old LinkedIn Profile for more details: http://in.linkedin.com/pub/santosh-kakade/13/a70/b39

• 

  Abacus Market Analytics (Division of IMRB International)

  Aug 2011 - Sept 2013

  Group Manager

  Old LinkedIn Profile for more details: http://in.linkedin.com/pub/santosh-kakade/13/a70/b39

• 

  Kantar

  Jan 2014 - now

  ˗ Leading the Acceleration growth program from inception to successful implementation˗ Build Monitoring system to include Success definition, 360 feedback, Risk & Contingency plan˗ KPI, Action & Result oriented periodic reporting to global leads˗ Stakeholder, Communication & Process Management˗ Consultant, Escalation Management ˗ Member of Leadership Team (Consumer Experience, Implementation Lead)˗ Setup PH operations team & processes for KAP (Kantar Automation Platform) & Chatbot˗ PM & Production Lead Implementation for Kantar brand guidance solution, Multi country/ categories studies˗ Consultant, Escalation Management ˗ Member of Leadership Team (Touchpoint solutions)˗ PM & Production Lead Implementation for Kantar brand guidance solution, Multi country/ categories studies˗ Strategic partner in building PM team (20+) and skills from scratch.˗ Lead for project Management & Touchpoint solutions operations.˗ Consultant, Escalation Management ˗ Lead for Kantar Global Touchpoint & commerce Solutions (Connect, Connected Shopper)˗ Strategic Lead in building PM & Production team from scratch for touchpoint solutions.˗ Country Account Manager – Australia (Financial, Deliverables, etc)˗ Consultant, Escalation Management˗ Scripting Lead - PH Standardization for CAPI studies Implementation of automations Managing multi country/ categories studies

  • Deputy Director / Program Lead (Continuous Improvement)

    Nov 2022 - now

  • Associate Director (Special Services - CX/EX, Chatbot & KAP)

    Nov 2020 - Oct 2022

  • Senior Delivery Manager

    May 2018 - Nov 2020

  • Service delivery Manager

    Jan 2014 - Apr 2018