Alice Le

Experience

• 

  Roots

  Jul 2018 - Mar 2020

  Sales Service Representative

  • Addressed customers’ needs and concerns about our products to build trust which resulted in high customer satisfaction and sale targets were met• Processed and reviewed details of over 200 products (ID, description, image) to maintain up-to-date inventory database resulted in accurate display and improving in-store sales• Processed documents relating to daily sales, inventory reports, order lists to ensure 100% accuracy and sufficient information which successfully improves operation efficiency• Proactively uncovered opportunities to match customers’ needs through effective communication and probing skills to help guide customers to suitable products and services• Supervised all cash register policies to ensure proper cash management practices were followed which resulted in accurate accounting record Show less

• 

  Quick Fix

  Sept 2020 - Feb 2021

  Operation Staff

  • Advise customers on product’s features and deliver great shopping experience to increase weekly sales by 10%• Reconcile any discrepancies on product’s data and price to effectively deal with discount and promotion activities for walk-in customers• Collaborate with team members with a focus on teamwork and effective communication in achieving weekly sales target and troubleshooting day-to-day operational issues • Assist store manager in daily office administrative tasks, security check and phone inquiries• Utilize analytical skills to identify and reconcile transaction discrepancies for customers to ensure accurate accounting record and excellent customer service experience Show less

• 

  Royal LePage Terrequity Realty

  Feb 2021 - Jul 2021

  Accounting Assistant

  • Processing deals to generate trade records• Answering phone calls and managing emails• Corresponding with other Brokerages, Lawyers, Builders• Calculating commissions for real estate transactions residential, commercial, and new development• Preparing and sending commission invoices• Liaising with executive and senior administrative assistants to handle requests and queries from senior managers• Implementing filing systems for accounting

• 

  ETG North America

  May 2021 - Oct 2022

  Grain Accounting Analyst
• 

  Borden Ladner Gervais LLP (BLG)

  Nov 2022 - now

  Finance Analyst