Milena Eilert

Milena Eilert

Customer Service Representative

Followers of Milena Eilert125 followers
location of Milena EilertCopenhague, Región Capital, Dinamarca

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  • Timeline

  • About me

    Resolution Manager for Freshdesk

  • Education

    • Teacher Training College, Torun

      2007 - 2011
      Diploma Teaching English as a Second or Foreign Language/ESL Language Instructor
    • Uniwersytet Mikołaja Kopernika w Toruniu

      2007 - 2011
      Bachelor’s Degree English Studies
    • Uniwersytet Mikołaja Kopernika w Toruniu

      2006 - 2009
      Bachelor’s Degree Italian Studies
    • Københavns Universitet

      2015 - 2017
      Master’s Degree English Studies
  • Experience

    • Nu Skin

      May 2020 - Jan 2023
      Customer Service Representative
    • TP Aerospace

      Jan 2023 - Oct 2023
      Customer Executive
    • Satair

      Nov 2023 - now

      A resolution manager for Freshdesk ensuring E2E functionality of the tool, providing global support to internal stakeholders and improving user experience.

      • Resolution Manager- Internal support for Freshdesk

        Jan 2025 - now
      • Customer Resolution Specialist

        Nov 2023 - Jan 2025
  • Licenses & Certifications

    • IELTS

      British Council
      Jan 2015