Javed Azeez Mohammad

Experience

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  Park Hyatt Goa Resort and Spa

  Sept 2015 - Feb 2016

  Management Trainee

  •Accommodations & Operations ( Receiving guests and attending them for guidance)•Human Resource (Briefing new interns, PPT’s word documentation management for intern Joining process, attending the calls for guidance),•Finance ( Cheque delivery and couriers, Invoice information management)•Room service, Banquet service and House Keeping

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  GESTO Culinary & Hospitality Academy - Student Placements

  Jul 2016 - Dec 2016

  Assistant Professor

  Worked as an assistant professor teaching students two core subjects of the hotel industry; Front office management and Housekeeping. Assisted the Department Heads in administration, such as preparing curriculum, Organize social & educational events to educate the students.• Along with the regular teaching classes, I acted as a mental wellbeing coach for students creating unique activities, which would help their personality development and groom them. Actively participating in marketing campaigns on behalf of college, counselling and improving the system by feedback from students. Show less

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  Centre López Vicuña Barcelona

  Jan 2017 - Jun 2017

  Professor

  •Worked as an assistant teacher in teaching Administration management, Marketing Management, and International trade. Mentored conversational English sessions to help students improve their English abilities.• Coordinated with students designing and building creative and innovative projects to upgrade business using digital marketing. Assisted head professors with administrative work such as preparing and maintaining the schedules, Develop, manage, and monitor records.

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  Indigo Airlines-Interglobe Aviation Limited

  Aug 2017 - Jul 2020

  Senior Customer Service Executive

  Leadership & Performance Management: Led a Team, responsible for briefing and supervising a team of customer service officers, handling unruly passengers, and overseeing operations at check-in counters, boarding gates, and arrival desk. provide staff reports to the manager Campaign development & Compliance: Created, reviewed, and reported department data, utilizing insights to develop campaigns, internal SOPs, and resolve potential problems.Ensuring that the office systems, controls, policies, procedures, and workspaces comply with current regulations. Received prestigious awards at Indigo Airlines, including the 6e Guru, service champion, Trainer the Trainer, and 30+ 6e awards, recognizing outstanding contributions and leadership in the aviation industry Show less

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  The Home Depot

  Nov 2020 - Jun 2022

  Customer Relations Associate- Head Cashier

  Product management: providing key insights to Managers on product sales trends, resulting in informed decision-making for inventory management, bookkeeping and stock record maintenance.Ensuring that customer transactions are processed quickly and accurately, driving sales and profitability of the store, providing fast friendly customer service, promoting products & merchandise offered with strong product knowledgeOperations Management: Co-ordinate office activities, and operations to secure efficiency and compliance with company policies, facilitate and resolve any issues that arise.Maintained petty cash records of debits & credits as per the company policies, Balanced Safe, prepared tills bank deposits & corporate cash shipment & register. Attained recognition with 8+ Homer awards, a testament to exceptional customer service and internal support, underscoring a strong team player ethosSR. CR SERVICE EXE INDIGO AI Show less

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  BMO Financial Group

  May 2022 - now

  Personal Banker

  Customer Engagement, & Campaign management: Build new community relationships, and strategically integrate marketing promotions into customer conversations while providing strategic financial advice. Smart saver badge for exceptional savings account sales F22 Digital Champion badge Exceeded everyday banking sales target over 150 consecutively for F22 & F23 and business banking sales targets by over 350%Escalation management: frontline inquiries and complaints from various sources, ensuring timely and effective resolutions in alignment with compliance requirements and a deep understanding of the banking policies, procedures & strong product knowledge. Team builder badge F22 and over 30+ beams as a recognition for being a team player.Collaboration with BMO Partners: Build Cross-Functional Relationships, actively identify and pursue sales and referral opportunities by referring and collaborating, such as Private Banking, Financial Planners, Commercial Relationship Managers, and Mortgage Specialists, to leverage expertise and deliver comprehensive solutions to customers.2.3 million financial planning referrals (F23).Product Knowledge & Portfolio performance management: provide advice about a diverse range of banking and financial products, including retail investments, estate planning, lending options, and various account categories  Ranked among the top 10 in the market for mutual fund sales (F23) Subject matter expert - everyday bankingLoan Evaluation and Risk Management:Conduct comprehensive evaluations of applicants for personal, mortgage, student, and business loans. Assess financial status, references, credit, and loan repayment ability. Successfully implemented Automated Loan Decisioning (ALD) Lending Qualifications, demonstrating proficiency without limits in working ability, and achieved Business for Self (BFS) qualification within six months of starting the role of Personal Banker at BMO.Tailoring Solutions for Diverse Needs: Show less