Hakan K.

Experience

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  Çiçeksepeti

  Nov 2011 - Feb 2012

  E-commerce Customer Service Agent

  As a Customer Representative at ÇiçekSepeti, I worked to resolve issues customers encountered during the ordering process and ensure their satisfaction. My role involved handling customer requests quickly and effectively, thereby increasing customer satisfaction. I communicated directly with customers to understand their needs and provide the best possible solutions. During this time, I closely collaborated with the customer service team to develop strategies for continuously improving the customer experience. Additionally, I collected feedback and reported to management to enhance service quality. My customer-focused approach helped increase customer loyalty and contributed to higher sales. Show less

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  1V1Y.COM

  Aug 2012 - Dec 2012

  E-commerce Customer Service Agent

  During my tenure as a Customer Representative at Perabayt Bilişim, I played a critical role in the customer support team for 1v1y.com. My primary responsibility was to improve the shopping experience and increase customer satisfaction by providing effective solutions. I addressed customer complaints and requests promptly, which enhanced customer loyalty and satisfaction. Additionally, I provided post-sales support services, increasing the likelihood of repeat purchases. Throughout this process, I closely collaborated with the customer service team and continuously proposed improvements to elevate the company's customer service standards. Show less

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  Boyner Grup

  Feb 2013 - May 2013

  Archives Assistant

  During my tenure as an Archive Assistant at Boyner Holding, I undertook project-based tasks to organize record-keeping practices and optimize archiving processes. My responsibilities included systematically arranging and making the company's extensive archival materials accessible. In this process, I diligently worked on digitizing archive materials and accurately classifying physical archives. Additionally, I developed new methods and procedures to facilitate the management of archives. I ensured the regular and secure storage of archival materials. Show less

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  Beymen Group

  Apr 2015 - Jun 2015

  Archives Assistant

  As a project-based Archive Assistant at Boyner Group - Beymen Mağazacılık A.Ş., I played a critical role in supporting administrative tasks by organizing and managing human resources archives. My responsibilities included systematically organizing, cataloging, and making archival materials accessible. During this process, I diligently worked on digitizing archive documents, accurately transferring them to the database, and regularly updating the physical archives. Additionally, I implemented necessary measures to ensure the preservation and security of the archive materials and proposed improvements to the archive management systems. These efforts contributed to more efficient and accessible management of the archives Show less

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  Ticlab Teknoloji Yazılım

  Jan 2016 - Jan 2022

  Founder

  As the founder of Ticlab Teknoloji Yazılım, I successfully managed a company that offered innovative solutions in technology and software. Founded in 2016, our company provided services in software development, digital transformation, consulting, and e-commerce solutions until 2022. We developed flexible and scalable software solutions tailored to our clients' needs, digitized business processes to enhance their competitiveness, and guided clients by creating and implementing technology strategies. Additionally, we provided comprehensive e-commerce platforms to boost their online sales. Show less

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  Meta Digital Agency

  Jan 2022 - now

  Founder

  As the founder of Meta Digital Agency, I lead a dynamic team that helps companies gain a competitive advantage in global markets. At our agency, we create unique brand identities that resonate with target audiences, develop innovative e-commerce platforms that transform customer experiences, and enhance online visibility with data-driven digital marketing strategies. Additionally, we create custom software solutions to meet the specific needs of our clients and expand businesses' reach in global markets through strategic international e-commerce initiatives. Show less

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  GEDİKsem - İstanbul Gedik Üniversitesi Sürekli Eğitim Merkezi

  May 2024 - now

  E-commerce and E-export Training Organizer and Instructor

  I am the organizer and instructor of the AI-Supported Applied E-commerce and E-export training programs at Gedik SEM. This program aims to teach participants how to utilize artificial intelligence in e-commerce and e-export processes. The training is structured to cover both theoretical and practical knowledge comprehensively.

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  Serpil Exclusive

  Oct 2024 - now

  E-commerce Manager