Abadeer Rezk

Experience

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  HITS Solutions

  May 2016 - Dec 2017

  Project Manager

  - Ensure accurate projects planning, documentation and projects’ constraints are respected.- Monitor overall projects progress, securing milestones and Going Live dates.- Responsible for managing the Consulting company resources during projects’ processes.- Effectively and accurately maintain a smooth transfer of relevant project information among all project concerned parties.- Establishes the advisory/work groups for each project task area. - Responsible for reviewing project technical status and making decisions to achieve project goals. - Align with Service, Development, Sales, QC and other departments to ensure successful service delivery and customer satisfaction.- Ensure that customer needs are met in a timely and cost effective manner.- Preparing, analyzing and presenting project status reports. عرض أقل

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  BI-Technologies

  Dec 2017 - Aug 2022

  Senior Help Desk Support Analyst

  - Providing first line of technical support to customers taking enquiries by phone and email- Receive, detect, analyze and resolve customers’ issues.- Updating knowledge bases with details of common problems which customers can view online- Using helpdesk CRM software to log customer cases with descriptions of issues, progress and solutions- Passing calls and escalating issue to second- and third-line support analysts if the problem is more complex and need more investigation.- Coordinating with other team to keep customer satisfied and update customers with status and delivery dates for his requests regularly. عرض أقل

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  Test IO

  Jun 2022 - Dec 2022

  Software Testing Engineer

  - Performed exploratory testing and scripted functional testing on mobile and desktop application using manual testing.- Excelled in finding, documenting and reporting errors, feedbacks and other issues within mobile and Desktop applications.- Demonstrated methodical, detail oriented and through approach to all assignments whileAdhering to compressed timeline.

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  Forsa

  Dec 2022 - Feb 2024

  Software Quality Control Engineer

  - Working closely with the product and development team to define he best approach for shaping tests.- Help to define the scope of new functionalities (Functional Requirements / User Stories).- Support the team in building a cohesive and quality solution by conducting manual testing (functional , regression and integration testing)- Define test cases and test scripts.- Reporting and monitoring the defect life cycle, using defect management tool notion.- Test software on PC, Mac, tablets, and mobile devices (Android and iOS).- Functional Tests Execution (System and End To End Testing).- Generate and analyze test reports and coordinate of testing efforts with other teams.- Estimation, prioritization, planning of testing activities.- Implement API testing using postman.- Troubleshooting of issues reported by users.- Documentation of the processes. عرض أقل

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  Trufla

  Feb 2024 - now

  Software Quality Control Engineer