Cornelia Irimia

Experience

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  Telemobil

  Aug 2004 - Aug 2006

  • Data Support Specialist

    Nov 2004 - Aug 2006

  • Customer Service Representative

    Aug 2004 - Nov 2004
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  Telemobil

  Nov 2006 - Oct 2008

  • Business applications administrator

    Jul 2007 - Oct 2008

  • Help Desk Specialist

    Nov 2006 - Jul 2007
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  Ericsson

  Oct 2008 - Jan 2018

  Main contract: Orange CH.I was part of the in-sourcing and outsourcing activities for this customer working as a IT&Tools Solution Architect and Customer Operations Manager.Leading the OSS Tools Transformation project for the Global center. Project implied changing multiple Customer tools with Ericsson tools and included all the stages from gathering the requirements from each area and each tool to implementation, testing and live operations.• Winner of the 2014 Q1 Platinum Award for Exceptional Delivery Results and Client Satisfaction Show less Acting as an interface between multiple departments in the field of Tools&IT working in a global environment with teams from Romania, Poland, India and different Customer locations.Integration/implementation review of MSDP Tools (Incident management, Fault management, Performance management) and IT parts requirements, follow-up and solution approval, organize and supervise the UAT / OAT for all integrations for multiple customers of the Global Delivery Center.Collect, process and analyze the status of existing integrated MSDP IT & Tools parts for all customers, actively seeking solutions in the functional area that improves the operational performance of the NOC.Lead for the Global Center of the migration project for the entire base of customer of the Fault management application (Temip migration to Netcool), including customer's specific solutions. Show less

  • Senior Customer Operations Manager

    Jan 2017 - Jan 2018

  • Senior Delivery Manager

    Jan 2016 - Feb 2017

  • Customer Operations Manager

    May 2014 - Dec 2015

  • Solution Architect

    Jan 2012 - May 2014

  • Tools Expert

    Feb 2011 - Dec 2011

  • Back Office VAS Service Engineer

    Jul 2010 - Jan 2011

  • Front Office VAS Engineer

    Oct 2008 - Jun 2010
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  Ericsson

  Mar 2019 - Oct 2022

  Senior Managed Service Delivery Manager

  main contract: Liberty Global NL.As a Managed Services Delivery Manager I am responsible for looking after the MS (Managed Services) delivery operational and financial performance.I am/was in charge with the delivery for customers based in Switzerland, Romania and Netherlands, from Telecom and Media industry.Responsibilities• Monitor and report on the operational and financial performance of the service delivery unit for a specific customer, based on the WLA requirements;• Maintain Periodic Formal Governance with internal and external stakeholders to ensure regular update of important activities, initiatives & WLA KPIs Status;• Initiate and drive improvement plans to correct operational or financial performance deviations towards a specific WLA or towards the global benchmark and targets; including automation identification and implementation, to drive efficiencies.• Responsible to secure WLA is updated and reflecting the global center delivery solution (including contractual scope changes - costs and performance indicators);• Responsible to establish the necessary OLA (Operation Level Agreements) to fulfill WLA requirements and secure that the OLAs are updated and followed by the center;• Manage the hand-over of resources, services and activities to the global or regional delivery unit to fulfill or expand the WLA scope, securing that the required capacity and support infrastructure is available;• Working pro-actively to continuously improve the financial and the operational performance of the delivery units as well as the processes used in our delivery, as part of Continual Service Improvement initiatives.• Identify delivery trends in connection to possible Add on Sales. Show less

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  Edenred Digital Center Bucharest

  Mar 2024 - now

  Change Manager and CMDB Analyst