Karla Samayoa

Experience

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  California State Parks

  Jan 2010 - Jan 2012

  Materials & Stores Specialist Assistant

  Coordinate state park purchases to provide staff with necessary equipment to meet contractual obligations. Assist managers, Chief of Staff, and leads on a regular basis with different park operations. Support with clerical work, inventory, and stocked for four different state parks of California. Assist in running the entire fleet in the park by checking the maintenance on the state vehicles and machinery and creating purchase orders when necessary. Answer phones, keep up with records, negotiate prices with vendors, book keeping, respond to emails, and set up traveling arrangements for employees. Work closely with a large group of employees. Checked and maintained updates in safety procedures within the park. Show less

• 

  2-1-1 San Diego

  Feb 2013 - Jul 2021

  Responsible for department expansion, which includes adding new and innovative programs to increase access to resources for under-served populations. Responsible for creating unique positions to address areas of improvement in both access to social services and agency efficiency. A strong focus on staff development and training. Responsible for SMS implementation, systems redesign, and CRM integrations. Successfully maintain and exceed contractual obligation and metrics for multiple contracts. Responsible for building partnerships in the community to increase awareness of the services and programs 2-1-1 San Diego offers. Show less Monitor, report, and provide individualized one-on-one coaching sessions for phone center staff to improve performance and adhere to numerous contractual obligations. Perform monitoring, evaluation and scoring of recorded incoming 211 calls. Use a quality monitoring data management system to compile and track performance at individual levels and report key findings to appropriate mangers. Assist with implementation and maintenance of a quality assurance program that meets the contractual obligations, strategic, and business plan measurements of 211 San Diego. Design training tools such as worksheets and personalized coachings to compliment the different trends and programs that have been added to the organizations oeuvre. Lead, coordinate, and develop any quality assurance or improvement activities such as organization-wide call calibrations, program workshops and coaching sessions. Show less

  • Director of Safety Net Programs

    Jul 2020 - Jul 2021

  • Director of Enrollment & Navigation Services

    Aug 2018 - Jul 2020

  • Director of Enrollment Services

    Sept 2017 - Jul 2020

  • Program Manager

    Oct 2014 - Sept 2017

  • Quality Assurance

    Feb 2013 - Oct 2014
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  Hunger Advocay Network

  Feb 2017 - Dec 2018

  Co Chair
• 

  211 San Diego

  Feb 2022 - Jun 2024

  • Chief Program Officer

    Jul 2023 - Jun 2024

  • Vice President of Safety Net Programs

    Feb 2022 - Jul 2023
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  Casa Familiar, Inc.

  Jun 2024 - now

  Chief Programs Officer