Sanny Crosson

Experience

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  Hochschule der Medien Stuttgart

  Aug 2015 - Aug 2016

  - Organized and coordinated Weeks of Welcome for over 100 international students- Point of contact for over 200 students - Executed administrative and bureaucratic tasks The Local Erasmus Initiative is a group of voluntary and dedicated students who organize excursions for exchange students at Stuttgart Media University. This is a way for students of Stuttgart Media University to get to know the exchange students better and support them, as well as demonstrate their own organizational skills, by arranging excursions, organizing publicity and adtertising work, and then finally putting all these things into practice.

  • Student Assistant and Exchange-Buddy-Coordination

    Aug 2015 - Aug 2016

  • Head of Local Erasmus Inititative

    Aug 2015 - Aug 2016
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  Porsche AG

  Jul 2017 - Feb 2018

  Internship Global Service Qualification | International Distribution Network Information Systems

  Internship in the Global Service Qualification department for the new Porsche Academy Learning Management System Project. Tasks included end-to-end test management of the in-house developed KPI reporting tool, coordination with external contractors about e-Learning format transformation as well as supporting in system ticket resolution.

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  Porsche Cars North America

  Oct 2018 - Mar 2019

  Responsible of administrating the Service and Parts Manager training. This included budget-planning in order to keep the training within fiscal limitations, gather and consolidate important training material from Subject Matter Experts and supported the onsite-facilitator during the training. Additionally, I supported with data migration of the newly rolled out Learning Management System and train PCNA personnel of the new system. Bachelor’s Thesis in cooperation with the Aftersales Strategy and Customer Experience departments to answer the research question: “How can Predictive Analytics aid in the development of dealerships of Porsche Cars North America?”. I identified missed opportunities in the million-dollar range regarding workshop capacity, personnel training, and number of repair orders using predictive analytics tools.

  • AfterSales Training & LMS Project

    Mar 2018 - Mar 2019

  • Bachelor’s Thesis | Predictive Analytics in the Automotive Aftersales

    Oct 2018 - Feb 2019
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  Porsche AG

  Jun 2019 - Jul 2022

  As AfterSales Dealer Management System Integration Feature Owner, my primary responsibility was to describe the integration features along the service core process. My focus revolved around identifying potential enhancements to expedite the service journey for service and warranty job roles, while also enhancing the overall customer experience.This involved leading integration kick-off workshops with Porsche Centers and DMS providers across global markets, setting the stage for smooth integrations. Additionally, I assumed personal ownership of overseeing the User Acceptance Testing (UAT) phase, concluding in the final sign-off for seamless integration. Show less I served as the Product Owner for the XML-based Porsche Integrated Workshop Information editorial system, the central hub for creating and publishing workshop literature within Porsche Aftersales, connected to Porsche's Central Service System. My core responsibility was to steer continuous development, ensure seamless functionality, and maintain uninterrupted uptime.In tandem, I assumed the role as Special Project Lead for the replacement of the Technical Service Information Platform. Guiding this initiative from conceptual design through to the realization of a refined product, I managed the whole lifecycle of the product development, from inception to testing and eventual sign-off, achieving a transformative outcome. This endeavor also involved the worldwide rollout of the new system across 39 countries, achieving legal compliance.Additionally, I led the Preliminary Study of a Parts Online Shop. This comprehensive undertaking included evaluations across legal, business, IT, and security domains. This collective effort resulted in the successful creation of a pilot program that empowered Porsche Centers to leverage the Parts Online Shop, facilitating streamlined sales of their parts in a user-friendly manner. Show less

  • System Integration Specialist | AfterSales Dealer Management System Integration Feature Owner

    Jan 2022 - Jul 2022

  • Product Owner AfterSales Business Development - Processes & Systems

    Jun 2019 - Dec 2021
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  Porsche Cars North America

  Nov 2022 - Aug 2024

  AfterSales Systems Manager

  As the AfterSales Systems Manager within the AfterSales Strategy & Projects department, my role encompasses overseeing a range of projects aimed at elevating Porsche’s AfterSales system landscape for seamless operations and exceptional user experiences. Through close collaboration with Porsche AG colleagues, I took a proactive approach in identifying and resolving issues, while also engaging counterparts at diverse levels to enhance system design and communication. Leading operational projects, generating executive-level presentation data, and formulating action-oriented reporting metrics were part of my contributions towards strategic decision-making. My commitment extended to fostering new initiatives and facilitating harmonious integration across multiple platforms. Show less

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  Scout Motors Inc.

  Aug 2024 - now

  Manager, Aftersales Technology & Solutions