Joseph RAJAINDRAN

Experience

• 

  VADS Berhad

  Jan 2005 - Jan 2006

  Technical Support Specialist

  Supporting Inbound, outbound & Emails enquiries for UNIFI Telekom Malaysia Project

• 

  IBM

  Jan 2006 - Jan 2008

  Technical Specialist

  Supporting second level support for Philips Account to Malaysia, Singapore, Australia and New Zealand internal customers.

• 

  HSBC

  Jan 2008 - Jan 2017

  Manage day to day IT Operations for HSBC Software Development (M) SDN BHD.1200 user group of developers, programmers for HSBC Internal application24*7 operations Various role as single Point Contributor for HSBC Global Resourcing Limited.IT Administration for Desktops, Servers, Network and TelecommunicationsIT Support for Senior Managers System Administrator for Servers, Network and Telecommunications services in HSBC Electronic Data Processing (M) SDN BHD

  • Manager Support & Delivery - IT Infrastructure Delivery

    Jan 2014 - Jan 2017

  • Assistant Manager - Shared Services - IT

    Sept 2009 - Jan 2014

  • System Administrator

    Jan 2008 - Sept 2009
• 

  Chinasoft International

  Jan 2017 - Jan 2019

  Manager | Support & Delivery | Client Services | IT Infrastructure Delivery
• 

  HCLTech

  Jun 2019 - Jan 2022

  Regional Service Delivery Manager

  End to End IT Services for Omya Group, Responsible for 11 countries within APAC (62 office / location), Total users of +-900Run The Business:1) Service Desk2) Global Command Center3) End User Computing (Device Peripherals, Terminal Services, O365, Messaging, AD, Software Distribution, Image Management, Field Services)3) Remote Sites4) DC Site 5) Public Cloud (IaaS)Cross Functional Services:1) Security Services2) OEM/ Third Party Vendor Support3) Innovate4) COE5) Value Plus Team6) R&D / Engineering7) AuditsEngagement Governance: Service (SLAs/OLAs), Business, Operations, Risk & Compliance, Finance, Quality, Training Tunjukkan kurang

• 

  Maybank

  Jan 2022 - now

  Head of Business Support, Technology, Cards, Group CFS

  Job Scope:1. Responsible for strategic planning, control, governance and oversight of all aspects of IT Service Management and ensuring successful delivery of expected outcomes in Malaysia and Regional Cards covering Singapore, Philippines, Cambodia and Indonesia.2. Responsible for developing an effective Service management framework within the regional card and drive the implementation of robust operating controls, policies, processes, and systems that are aligned with the business and meet regulatory requirements.3. Responsible for regular and effective communication with stakeholders to report progress, resolve service issues, and mitigate risk as needed.4. Ensure the service structure & work streams are effectively defined and planned and aligned to the overall Cards, Group CFS structure. 5. Manage & track technology service issues with adequate root cause analysis for Regional Cards. Serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery. Closely manage the expectations of the client organization.6. Manage and monitor on annual Regional Cards IT budget (CAPEX & OPEX) Utilization specific to Technology Service & Risk components.7. Manage the Disaster Recovery and Business Continuity Plan (BCP) to ensure the readiness and continuity of operations of the Bank during an unplanned disruption in service.Promote collaboration with other departments in the Bank to achieve business objectivesPrinciple Accountabilities1. Planning & Controlling.2. Service Governance, Risk & Compliance for Regional Cards Technology Systems3. Financial management/Yearly IT Expenditure Budgeting – service maintenance4. Service Quality Management.5. People – Regional Cards Service Management Team (inclusive of MY Systems Support Team – matrix reporting) Tunjukkan kurang