Anil Hingorani

Experience

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  Fouress Engineering India Limited

  Jul 1995 - Nov 1996

  Product Engineer

  Responsible for sales of Daniel Industries Inc., process flow equipment for Oil & Gas Industry.1. Gas chromatographs2. Flow control equipment like control valves.3. Integration to DCS & SCADA systems.Customers: Oil & Gas E&P companies, Refinaries, Distributors, Distributed Control Systems and SCADA companies.

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  Jost's Engineering Company limited

  Dec 1996 - May 1998

  Sales Engineer

  Sales of Bruel & Kjaer Sound and Vibration analytical solutions for following industiral applications.- Machine Diagnostics- Aviation-Structural Dynamics-Noise Source IdentificationVerticals - Automotive, Power, Scientific Research, Healthcare.

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  Uffizio Software Consultants India Pvt. Ltd

  Jan 2000 - Jan 2000

  Software Engineer

  Software Development - Chat Module, Online Game Show

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  GTL Limited

  Jan 2001 - Jan 2003

  Systems Engineer - Cisco Contact Center

  • Contact Center Strategic Solution Specialist working directly with large Enterprise customers;

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  HP

  Jan 2003 - Jan 2008

  Associate solution architect/Technology Consultant III - Cisco Contact Centers

  •Subject Matter Expert for Cisco contact center solutions.•Responsible for solution architecture, project delivery, presales, RFP/RFI responses.•Deployed Contact Center solutions and enterprise system integration (Service Desk & CRM).•Managed contact center applications management projects in EMEA from Bangalore as per ITSM standards. Tailored ITSM artefacts for Service Delivery & Service Support •Worked closely with Information System Auditors to ensure PMI and ITSM compliance.•Practice development, new service offerings, team management & talent acquisition.•Supported business development efforts for major deals wins Telecom, Banking & Financial Services, Logistics, Retail and other Enterprise Global accounts of HP Enterprise across Asia/EMEA/North America.•Won HP award for presales initiatives and HP Asia pacific award for a large global deal. Show less

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  Cable & Wireless

  Feb 2008 - Nov 2008

  Project manager

  • Global multi-site Contact Center infrastructure project management for International Insurance Carrier, with project teams spread across Asia and Europe, for major global Insurance company, as per PRINCE2 Project Management Guidelines.• Managed multiple project teams – presales, design, implementation, provisioning, contractors, vendors and billing.

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  AL FUTTAIM TECHNOLOGIES (L L C)

  Dec 2008 - now

  • Drive B2B SaaS Solution Sales and Account Management encompassing Salesforce Service Cloud, Genesys Omni-channel Contact Centers, and CX Cloud.• Business development via Use-cases advocacy -Customer Engagement Center• Secured deals in BFSI, Retail, and Hospitality sectors.• Strengthened organizational CX value chains through strategic alliance with Salesforce, initiated CRM practice.• Devised solution positioning and sales strategy, facilitating new logos, upsell, and cross-sell in enterprise and commercial accounts.• Leading a pilot for Azure GenAI on Genesys Contact Center• Recently Learnings- Salesforce Marketing Cloud & ChatGPT Prompt Engineering Show less • Solution Consulting for Genesys Omni-channel Contact Center Solutions (Premise/Cloud – SaaS on AWS) and CCaaS.• Led solution architecture, presentations, and demonstrations to secure major deals across various industries including Telecom, Banks, Insurance, Retail, Airlines, Healthcare, and Governments.• Presales – Proposals, RFP Responses, Pricing• Strengthened organizational value chains through strategic alliances with Tableau, SAS, and Microfocus for business intelligence, advanced analytics & data management, and cognitive search respectively.• Orchestrated large Customer Engagement Center (CEC) RFP pursuits involving comprehensive solution engineering across omni-channel contact center, CRM, advanced analytics, AI/BOTs, VoC, and ITSM Show less

  • Consulting/Sales - Digital Transformation Division

    May 2021 - now

  • Product Manager/Design Consultant- Digital Transformation Division

    Dec 2008 - Apr 2022