Mathavan John

Experience

• 

  Dataprep, Inc

  Feb 2006 - Aug 2006

  Customer Support Engineer

  EXPERIENCED GAINED -Knowledge of windows 2000/2003,exchange server, Windows XP professional (operating system, user administration, remote desktop, Dameware mini remote and VmWare) and Microsoft office 2003. -Strong understanding and technical ability in notebook, PC, networking and applications. -Support Citrix, Printers and onsite desktop support Excellent telephone manner and communication skills Ability to communicate to all levels within organization Able to interface at various levels with end users and management PC, Server and Network administration skills. Well develop problem solving skills Show less

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  AIG

  Jun 2007 - Jun 2010

  Sr. LAN Administrator

  • Administered network workstations, utilizing TCP/IP and non-TCP/IP networking protocols and UNIX-based and non-UNIX based operating systems. • Evaluated and recommend purchases of computers, network hardware, peripheral equipment, and software; • Investigated user problems, identify their source, determine possible solutions, test and implement solutions. • Install, configure, and maintain personal computers, networks,Windows/UNIX workstations, file servers, ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures modems, disk drives, data acquisition boards, CD ROM units, printers, and related equipment. • Maintain site licenses for department/organization. • Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users. • Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties. • Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems. • Anticipate communication and networking problems and implement preventive measures. • Established and performed maintenance programs following company and vendor standards. • Investigate, recommend and installed enhancements and operating procedures that optimize network availability. • Experienced moved Data centre and worked with team and created DR plan Show less

• 

  Volubill

  Jun 2010 - Apr 2015

  Support Engineer

  Duties and Responsibilities - Provide Support for Volubill product like PCEF, PCRF and BSF. - Support CISCO Router, Linux & Unix platform and NowWAP, and NowMMS. - Remote support to VB customer like Orange, Digicel, TATA and Celcom - Troubleshoot on daily basis tickets and provide workaround. - Point of contact for action plan on APAC time. - Oncall standby 24/7 on rotation basis

• 

  Guidance View Sdn Bhd

  Jan 2011 - Jan 2011

  Oracle Student
• 

  R Systems

  Apr 2015 - now

  • Provide expert level support for MVNO platform in HongKong and Malaysia.• Trained end customer on Computaris solution and understood completely on MVNO environment.• Working with Lumata team to setup Campaign, loyalty and prediction module in Philippines.• Trained HK based customer to use Lumata and proven significant improvement of using the campaign & Loyalty platform.• Single point of contact between Lumata and Customers.• Increased knowledge on SS7 traffic and VOIP.• Gain knowledge in Voucher management, CRM, IN (Billing) and SAP Convergent Charging Product.• Working with team to do solution for change request. • Created software based on specification documents and other helping materials and assured the defect is fixed in all the supported versions of the software• Created and executed software test plans.• Enhance software created in earlier projects.• Installed and integrated software that has been developed on customers’ system.• Update technical documentation for software that has been developed.• Developed charging solution per agreed budgets with high quality, following Computaris quality standards based on ISO 9001.• Being part in an out of hour third-level support rota, Show less

  • Project Manager

    Jan 2022 - now

  • Support Manager

    Jul 2019 - Dec 2021

  • Technical Support Lead

    Jan 2018 - Jun 2019

  • Senior Support Engineer

    Apr 2015 - Jan 2018