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Alexander McDaniel

Alexander McDaniel

Crew Member

Followers of Alexander McDaniel165 followers
location of Alexander McDanielChicago, Illinois, United States

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  • Timeline

  • About me

    Service Desk Analyst

  • Education

    • Katalyst Cohorts

      2021 - 2022
      Information Technology

    • Illinois State University

      2018 - 2019
      Computer Science

  • Experience

    • AMC Theatres

      May 2019 - Oct 2021
      Crew Member

    • Safer Foundation

      Oct 2021 - Oct 2022
      Contact Tracer

    • Impact Networking, LLC

      Nov 2022 - Dec 2024
      Senior Service Desk Analyst

      Complete onboarding, offboardings, and profile building and troubleshooting.Create and update documentation for client issues and solutions to assure repeated issues are resolved quickly by the team.Escalating unresolved issues to proper teams and constantly working with those to make sure solutions are documented and issues are resolved as soon as possible. This includes follow up calls with customers to provide updates and performing any provided extra steps from tier III EngineersEmail monitoring through proofpoint First point of contact security monitoring for cyber security team VPN installs and troubleshooting Meraki, Forticlient, WindowsNetwork and switch monitoring through Meraki and reporting issues that cannot be handling remotely to the field team.Mobile device management through Intune Creating tickets through Base99 and EAutomate User management with Active Directory and Azure Show less

    • The Alden Network

      Mar 2025 - now
      Help Desk Specialist

  • Licenses & Certifications