Tom Weedon

Experience

• 

  Sainsbury's

  Aug 2003 - Aug 2010

  Sales Assistant
• 

  ECi Software Solutions

  Aug 2010 - Apr 2016

  Provide 1st and 2nd line support for an ERP solution, an E-Commerce solution and a Sales Reporting and CRM package.I also help the team leader with daily duties.

  • Support Team Leader

    Feb 2016 - Apr 2016

  • Support Analyst

    Aug 2010 - Feb 2016
• 

  ECI Software Solutions

  Feb 2018 - now

  • Sales to PMO handover meetings to define what has been sold.• Create projects and keep project administration up to date.• Create and maintain project plans.• Kick off calls and regular update calls with customers.• Run month end billing routines and provide hours to accounts for revenue recognition.• Weekly planning calls with consultants.• Weekly project update calls with consultants.• Project handovers to the support team.• Project retrospectives – review projects to analyse what the positives, negatives and areas for improvement are.• Project improvements – work with consultants to highlight areas to improve and action follow up tasks. Show less • Work with clients to understand business problems, make recommendations and implement solutions.• Create Scope documents based on customer requirements to outline the agreed work prior to starting project.• Carry out training, consulting and implementations for our eCommerce solution and back office systems.• Liaising with internal departments, such as development, to outline customer change requests.• Cross trained on an Electronic Proof of Delivery and Sales Analytics and CRM software to help better serve our customers.• Create technical documentation.• Work with and provide updates to Project Managers Show less This was a split role and I continued to work as a professional services consultant as well as the team leader. My roles as team leader included:• Manage 3 other members of the professional services team.• Attend meetings with managers of other teams and senior management to provide updates.• Implement new ways of working to better manage existing work and plan for future work.• Host regular meetings with consultants and perform annual reviews.• Regularly have meeting with Sales to help manage potential new work and provide accurate lead times when work can start. Show less

  • Project Coordinator and Project Manager

    Mar 2023 - now

  • Professional Services Consultant

    Apr 2016 - Mar 2023

  • Professional Services Consultant Team Leader

    Feb 2018 - Jan 2019