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Biswajit Dua

Biswajit Dua

Followers of Biswajit Dua194 followers
location of Biswajit DuaHyderabad, Telangana, India

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  • Timeline

  • Skills

    Bpo
    Call center
    Mis
    Outsourcing
    Six sigma
    Employee engagement
    Operations management
    Performance management
    Soft skills
    Process management
    Process improvement
    Technical support
    Contact center operations
    Customer satisfaction
    Contact center management
    Vendor management
    Call centers
    Training
    Business process mapping
    Value stream mapping

  • About me

    Senior Executive-Process and Data at MSR IT Ltd.

  • Education

    • Dum Dum Kumar Ashutosh Institution of Main Boys

      1993 - 2000
      Higher Secondary (10+2) Science - PCBM

    • University of Calcutta

      2000 - 2003
      Bachelor of Science (B.Sc.) PCMB

  • Experience

    • Serco

      Jun 2006 - Nov 2008

      2006 - 2008 , Backend Database Processing 2006 - 2008 / Taking Inbound calls and taking complains for BSNL Prepaid and postpaid GSM customers

      • Customer Resolution Team

        Oct 2007 - Nov 2008

      • Customer Care Associate

        Jun 2006 - Oct 2007

    • Firstsource

      Nov 2008 - Sept 2013

      Leading a Team of CC Senior Quality Analyst Quality Auditor and Quality MIS

      • Senior Service Quality

        Jul 2011 - Sept 2013

      • Service Quality

        Nov 2008 - Jun 2011

    • Indus Towers Limited

      Sept 2013 - Jun 2015
      Surveillance Engineer - CTOC

      Surveillance Engineer - at Kolkata Circle Tower Operating Center ( C-TOC). Also deputed at Network Operating Center (NOC) - at Idea Cellar Limited kolkata

    • Precama Health Care Private Limited

      Jun 2015 - Feb 2017
      Senior Data Analyst

      Work ProfileDevelop Data Migration strategy and standards. Work with process teams to discuss business rules for data conversionsData quality governance for master data through data coordination and integration to ensure efficient processes and consistent data flows to business and stakeholdersFocusing on Continuous improvement with master dataEnsures data integrity and compliance by performing data cleansing, data audits, and data validationStrict adherence to master data rules, procedures and governanceCreation of new master dataPerforms root-cause analysis on master data-related system problems and recommends or executes corrective actionCollaborates with the Technology development support team in the creation and implementation of new or revised designs that affect master dataData Visualisations With Tableau, Google Data Studio, R Show less

    • MSR IT Ltd.

      Feb 2017 - Dec 2017
      Senior Executive-Process and Data

      Business AnalysisProcess improvementPreparation of monthly , Quarterly , Yearly Reports on KPIData Visualization of reportsVMD Duplicate analysisData HarmonizationComparison between local extracts and Integra extractsNew supplier creationSupplier extension to respective company codes and purchasing organizationsLinking supplier between Integra system and local system (VEN_BCKE)Analysis on communication dataAdd / update of communication dataAnalysis on bank dataCreation of banks in IntegraAdd / update of bank dataMonthly BPM updateIdentifying bug and delete the wrong attachments in Production systemCreating test scenario in Acceptance systemSupplier testing in DEV / ACC portalUAT testing with local teamsConduct trainings for local teamsDaily status call for Integration projectsGO Live actionsBPM update / analysis trainingsMaterial Management, Manual Material Creations Show less

    • Quantum Business Advisory

      Dec 2017 - Aug 2020
      Team Leader-Operations

      Material Master MaintenanceProject Analysis & Reporting Data Analysis & ReportingTechnical TroubleshootingProject Management Process Enhancement People and Resource ManagementIndustry: Iron and Steel ManufacturingConveyor Belt ManufacturingBank and Finance

    • Tech Mahindra

      Aug 2020 - now

      Tool and Data MaintenanceAutomation and ReportingSAP ScriptingData Visualization and BIDCF (Data Collection Form Design) - Maintenance and Automation & RPA

      • Senior Data Analyst

        Aug 2021 - now

      • Sr. Associate Analyst

        Aug 2020 - Jul 2023

  • Licenses & Certifications