Peter Rafailov

Experience

• 

  BULPROS

  Mar 2016 - Jul 2016

  Customer Support Representative for the TripAdvisor Project
• 

  Concentrix

  Mar 2016 - Jul 2016

  Customer Support Representative for the TripAdvisor Project
• 

  AIG

  Aug 2017 - Jun 2021

  - Team Manager backup- Providing training for new hires- Being involed in preparing Best practices and training schedule for new hires- Handle mock calls /tests for new hires- Quality checks / evaluation of Team members - Calls, OFR's- Taking part in making interviews for new hires- Handle Personal Insurance claims- Handle Workload distribution and preparing schedule for the team.-Authorizing payments.-Preparing reports Subject Matter Expert- Providing training to New hires- Team Manager backup- Quality checks / evaluation of Team members- Taking part in making interviews for new hires- Handle Personal Insurance claims- Being involved in Workload distribution and preparing schedule for the team.-Authorizing payments

  • Senior Express Claims Adjuster

    Apr 2019 - Jun 2021

  • SME Claims Adjuster

    Aug 2018 - Apr 2019

  • Express Claims Adjuster

    Aug 2017 - Aug 2018
• 

  Accenture

  Jun 2021 - Feb 2022

  Team Manager

  -People management-Stakeholder management-Reporting-Payments authorization-Training and evaluation of team members-Performance management and review-Risk management -Root Cause Analysis-Automation and system optimization

• 

  Appolica

  Mar 2022 - Nov 2023

  • Product Manager

    Dec 2022 - Nov 2023

  • QA Specialist

    Mar 2022 - May 2023
• 

  Smart IT - Smart Innovative Technologies

  Nov 2023 - now

  Product Manager