Harold Compston

Experience

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  Discover Financial Services

  Jan 2000 - Jan 2003

  Collections Agent

  • Showcased exceptional customer service skills while meticulously adhering to company guidelines and legal regulations.• Achieved rapid promotions from entry-level collections to the charge-off department by implementing new sales techniques.Worked with a team of 12 co-workers to consistently exceed team-based goals by adding calls-per-minute guidelines.• Managed a monthly charge-off portfolio, maintaining a collection rate around 2% higher than other peers, by adding closing skills acquired while in the company advanced sales skills class. Show less

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  Candlemaking.com

  Feb 2003 - Jun 2004

  Sales & Customer Service

  • Enhanced operational efficiency by implementing new streamlined processes, resulting in a remarkable 30% increase in order fulfillment rate.• Exhibited adaptability by taking on various roles, including addressing customer service issues, contributing to budget planning, and warehouse management.• Led a team of associates providing, coaching, and staff development, leading to an average 5% higher KPI performance.• Contributed to a 10% increase in brand awareness by introducing a referral program on the company website following every transaction. Show less

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  ERA Real Estate

  Sept 2004 - Dec 2012

  Realtor

  • Fostered strong and lasting relationships with local and national banks, facilitating the sale of vacant properties and accounting for over 50% of total business.• Negotiated on behalf of home buyers to within 2-3% of their target price by using proven data metrics for an accurate property pricing strategy. • Maintained robust working relationships with landlords and asset companies, ensuring an over 90% rate of return business by effectively resolving property issues using all forms of communication methods.• Demonstrated exceptional client acquisition skills, outpacing 95% of new agents by applying effective methods taught to new hires. Show less

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  Appalachia Realty

  Jan 2013 - now

  Valuations Specialist

  • Strategically expanded client base by adding an average of two large clients annually. Achieved through the expansion of territories and the introduction of additional services such as loan modifications, and property inspections.• Demonstrated consistent business growth, maintaining an impressive 7% annual increase in revenue to keep pace with the ever-evolving real estate industry by adding new clients and maintaining relationships with previous clients.• Played a pivotal role in knowledge sharing by coaching fellow agents on effective evaluation methods, helping them achieve a 3% target sale price and providing valuable insights to buyers and sellers.• Spearheaded the repurposing of several properties through a community enrichment program with the local government. Show less