Cameron Hendricks

Experience

• 

  Multichoice

  Aug 2008 - May 2010

  Customer Liason Associate
• 

  Amazon

  Jun 2011 - Mar 2017

  Customer Service Managers set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolution of a supervisory nature. Assisted customers with transactions on the Amazon.com platform. Customer queries ranged from order status, unfamiliar charges to just basic website navigation and product details. I also specialized in the Textbook rental, Retail Chat, Amazon Locker, and Chat training.

  • Customer Service Manager

    Feb 2013 - Mar 2017

  • CS Lead

    Sept 2011 - Jan 2013

  • CS Retail specialist

    Jun 2011 - Sept 2011
• 

  Amazon

  May 2017 - now

  Project Manager III (Customer Experience)

  • Project Manager III (Customer Experience)

    Jun 2024 - now

  • Operations Manager - Device, Digital & Alexa Support at Amazon

    Jul 2020 - Jan 2025

  • Operations Manager [A] - Device, Digital & Alexa Support

    Apr 2020 - Jul 2020

  • Group Manager - Virtual Technical Support

    Jun 2019 - Apr 2020

  • D2 Digital Group Manager

    May 2017 - Jun 2019