Vikas S.

Experience

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  Conneqt Business Solutions

  Jan 2014 - Dec 2014

  Technical Support Engineer

  • To coordinate NOC team to find the exact issue for link down, link flapping, packet loss etc.• To coordinate with customer and share the proper updates to him.• If troubleshooting is not possible with customer, then we coordinate with NOC team and arrange Engineer to check and resolve the issue.• To coordinate with customer as well as NOC team so that the issue can be resolved within SLA.

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  Nokia

  Dec 2014 - Jul 2015

  Alarm Monitoring Engineer

  • Performed troubleshooting analysis and identified system failures; correlated events to determine point of failure of hardware and/or applications; provided recommendations, oversaw network issues, notified parties of problems resolved in a timely manner.• Learned IT core functions and applied processes while implementing policies and procedures to safeguard network security system.• Reviewed tickets and automatically generated outage reports, and initiated restoration in line with client-directed communication and resolution plans. Show less

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  Airtel

  Sept 2015 - Dec 2016

  Noc Engineer

  • Coordinating with teams to resolve the network issues and escalate to upper level for earlier resolution.• Managing the report for the network failure issues along with proper track of network performance and restoration time.• Identify system failure and perform troubleshooting for earlier restoration.• Create and review tickets for the incidents raised due to system failure till proper resolution.

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  Ericsson

  Jan 2017 - Jan 2018

  Engineer

  • Reporting server, network, and systems performance metrics. • Completing monitoring and managing of all IT Infrastructure and IT Applications• Responsible for maintaining and working in a formal, structured change management processes.• Coordinate problem tracking and resolution across multiple disciplines of hardware, networking, application and system software with teams in those disciplines• Performs ongoing ITIL framework, especially Incident and Change Management.• Resolving logged IT incidents in order to restore service as quickly as possible using application specific technical knowledge. Escalation of tickets to other technical teams as required.• Create and update network trouble tickets (T.T.) and follow up on them till the resolution/closure. Show less

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  MetLife

  Apr 2018 - now

  • Managed two infra projects of Rubrik Agent Installation and Avamar Uninstallation independently, following Agile methodologies, with full ownership of communication and scheduling with Application/DB team, and coordinated with support teams for successful execution. Facilitated root cause analyses and contributed to building corrective action plans.• Ensured timely execution of changes by coordinating with relevant stakeholders.• Collaborated with other vendors for scheduling changes and raised appropriate tasks for them.• Provided periodic project status reports to all stakeholders. Communicated progress and impediments to senior management and stakeholders.• Facilitated PI Planning, sprint planning, daily stand-up meetings, sprint reviews, and retrospectives.• Supported the Product Owner in responsibilities such as creation of a Product Vision and Product Backlog, backlog refinement, sprint planning, and managing stakeholder expectations.• Coached development teams to optimize their use of Agile/Scrum practices and ensured effective utilization of Scrum principles. Show less • Independently handled two infra projects - ESXi host upgrade and Migration of Rubrik from RootVG to ToolsVG, following Agile methodologies.• Collaborated & Communicated with Supported teams for project specific requirements like procurement, resourcing, facility readiness etc.• Managed communication during critical change implementations.• Managed pre & post change implementations jobs against each application migration.• Assisted program management team, engineering groups and business during change rollback.• Facilitated and managed troubleshoot sessions for new joiners.• Shared periodic status updates with all involved teams during change implementation window. Show less

  • Scrum Master

    Apr 2020 - now

  • Project Manager

    Apr 2018 - Mar 2020