Marko Tabakovic

Experience

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  NLB Komercijalna banka AD Beograd

  Dec 2016 - Mar 2023

  Senior expert in the E-banking department at Komercijalna banka AD Beograd

  Responosibilites:- Planning, implementation, testing andmaintance Web and Mobile bankingretail/corporate products- Constant improving functionalities ofWeb banking and Mobile bankingapplications (retail and corporate)- User experience (UX) testing- Creation, improvement and monitoringof all processes in department(administration, support, tariffs, etc.)- Second level customer support (retailand corporate)- Market analysis, competition monitoringand pricing strategy modificationsuggestions- Monitoring of regulatory changes- Implementing regulatory changes todocumentation (contracts, apply forms, etc.) and adjusting the service/functionality accordingly- Improving functionalities for existing digital products- Monitoring of all contracts signed for online services, and managing payments and obligationsProjects:- As project team member planned and implement WEB and mobile banking solution for SME and micro clients (KOmBANK BIZ)- As project team member planned and implement QR code instant payments- As project team member planned and implement instant payment system- As project team member planned and implement QR code instant payments- As project team member planned and implement Digital Branch-As project team member planned and implement Online loansOther responsabilities:- Close cooperation with external partners on testing, debugging and application upgrades- Upgrading and troubleshooting the SMS service for retail and corporate as well as maintaining it in cooperation with external partners Show less

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  AIK Banka

  Mar 2023 - now

  Specialist in the e-banking department