Ilva Antonuzzo

Experience

• 

  Elderly Care Home - Milano

  Oct 2002 - Jan 2003

  Elderly Support

  Providing assistance, reassurance and encouragement;

• 

  Contaplinio C.S.

  Jul 2006 - Jul 2007

  Accountant
• 

  Antex Point Lombardia S.r.l

  Jan 2007 - Jun 2007

  Accountant

  Compute taxes owed and prepare tax returns for the below companies:Borsa di MilanoCorriere della seraLorenz WatchesSwatchMartini

• 

  Crussh Fit food and Juice Bar - Branch Notting Hill Gate

  Oct 2007 - Jan 2014

  Store Manager

  - Managing the daily activities of the branch- Enhancing awareness of the company branch and brand- Developing, implementing and maintaining a business plan for the branch- Co-ordinating sales, purchasing, distribution- Identifying labour issues, reducing costs and working within a small budget to maintain 20% labour throughout my stores (both 7 day operations)- Create, present and manage budgets, altering when events and outside elements affect the business operations- Controlling margins and P&L day to day and weekly- Focusing on achieving customer acquisition, retention and cross sales- Providing excellent service to customers interpreting, analysing and producing sales & financial data- Enforcing the companies policies, principles, and procedures- Inspiring, training, coaching, developing and motivating staff- Liaising with the Area Manager to develop innovative marketing strategies. - Communicating clear business messages to all employees- Responsible for dealing with complex and diverse managerial problems (including the disciplinary procedure)- Managing a diverse group of 10 employeesTraining:- Budget Training- Financial Training- Coaching and Feedback Training- Human Resources / Disciplinary and Grievance Training- Level 3 Diploma in Hospitality Supervision and Leadership - Delegation Training- Emergency First Aid at Work Certificate- Health and Safety Training- Numerous Customer Service Workshops- Nutrition Training- Currently studying for a Level 3 NVQ in Business Management Show less

• 

  Paul UK Ltd

  Jan 2014 - Oct 2015

  Store Manager - Branch St Paul

  - Able to prepare and/or review sales reports to track the profit or Loss and suggest measures to cut down costs and enhance profits.- Responsible for the recruitment of Bakery staff and their development. - Supporting the company with MIT/ASM training - Helping to open new stores.- Manage budgeting, scheduling, monitoring labour, total P&L accountability and inventory control.- Monitor compliance with Safety, sanitation, and food preparation standards.Training:- Emergency First Aid Certificate- Leadership skill training- Production & quality training- Healthy and Safety Level 2- Food Safety Level 2- Recruitment training- Consumption analysis and P&L training- Food Alert TrainingAchievements:Shop of the year 2014 - Fleet Street BranchEHO audit 5 stars Show less

• 

  Gather & Gather

  Nov 2015 - Dec 2018

  General Manager

  Duties:- Managing the food & beverage provision for functions & events - - Responsible for 2 units - a restaurant, 2 cafes & 9 floors hospitality catering- Planning menus in consultation with chefs- To deliver the highest possible standard of food with the resources available and within budget- Ensuring Health and Safety & Food Safety regulations are strictly observed- Responsible for recruiting, motivating & training staff - 17 team members .- Maximising sales, meeting profit & financial targets - over £1m turnover- Develop and Maintain Client relationships- Ensure hospitality is produced to the highest possible standard and is delivered to the agreed specification.- To actively identify opportunities and innovation for business growth & development with focus on latest food trends and best practices.Trainings:- Supervising Food safety Level 3- Financial training- Managing people performance- Union coffee training- Just-ask catering website- Starbucks training - Food styling- Online Food Allergen training- level 1 WSET- Alcohol licenseAchievements:EHO audit 5 starsinternal audits avarage above 90% Show less

• 

  Palantir Technologies

  May 2019 - now

  Responsible for all operational aspects of the office: workplace services, catering, space management, budgets, real estate projects. Ensuring vendors deliver the intended value with efficient processes, this includes setting clear and quantifiable goals, tracking important metrics and building and maintaining effective relationships.Supervision of space planning processes and initiatives to maintain functionality through: - Deployment of data analytical tools to manage occupancy - Review and evaluate space metrics prior making decision - Prioritization and understanding of business directionDirectly collaborating with business partners and internal teams to gather and synthesize functional and operational business requirements.Independently run multiple projects simultaneously and collaborate with cross-functional teams to ensure: - Workflow alignment, prioritization, risk assessment/mitigation and impactful process improvement to deliver high quality work. - Management of all key project outcomes from initiation to completion.Identify workplace inefficiencies and create standard operating procedures and solutions built to scale. Thoughtfully manage the execution and delegation of urgent and time-sensitive business requests. Show less Duties:- Responsible for the coordination, improvement and execution of the day to day catering operations- Provide vision and oversight of all catering aspects including all on-site kitchenettes support, onsite events, customer experience in room service, high level events, meal services (breakfast, lunch & dinner)- Collaborating with menu planning, tracking food quality control & services- Accountable for cost management including equipment efficiencies, waste, labour & materials.- Analyse data and generate reports Show less

  • Workplace Operations Manager UK OTG - Rome & Paris Remote

    Oct 2020 - now

  • Catering Operations Manager - London

    May 2019 - Oct 2020