Tonya Javadi

Experience

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  National Laboratory Training Network

  Jan 2003 - Jan 2004

  Program Manager Assistant

  Created meeting brochuresHandled registration for training classesTraveled to meeting sites to set up meetings with materialsPlanned travel accommodations and hotel accommodations for attendees

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  Ross Stores

  Jan 2004 - Jun 2007

  Assistant Store Manager

  Developed interviewing and hiring procedures on the district level which includes 19 regional locationsControlled scheduling for the needs of business to increase efficiency Evaluated P&L charts and managed district budget for suppliesCoordinated all operations issues regarding bottom line impact and recruiting, hiring, and trainingDeveloped and implemented Fitting Room checklist for District for all 19 locations District Captain of the American Heart Association Fund Raiser for Colorado-raised over $2000 at store locationInterviewed, hired, and trained all associatesPlanned, directed, and managed designated projects at the store and district levelAnalyzed results of operations to discover efficient ways to utilize resources with annual sales goals and profit marginsReviewed project status reports during each operational phasePrepared weekly project status reports for management Show less

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  Platte Valley Elementary

  Jul 2004 - Jul 2005

  Student Teacher

  Planned and implemented daily lesson plansAssumed full classroom teaching responsibilities Integrated Houghton Mifflin curriculumEvaluated 6-trait writing assessmentsFacilitated Reading Counts curriculum

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  Schomp BMW

  Jun 2007 - Jul 2008

  Finance Manager/Business Advisor

  Used problem analysis skills to investigate accounting issues and solved them accordinglyRealized a need for change in a competitive marketDeveloped and implement goals to increase sales and customer serviceDeveloped and implemented checklist system to ensure profit accountabilityEstablished good relationships with buyers, suppliers, and lenders to maximize profit as well as increase customer baseMonitored all monies due on a daily basis from customersDecreased Accounts Payable by recovering over 90% of outstanding monies due with continuous follow up and communicationMonitored budget and supply orders for finance departmentDeveloped and implemented funding checklist system for finance departmentManaged store gross profit on Finance and Insurance productsMonitored bottom line on the store and client advisor levelUsed Desktop Publishing software to create brochures and flyers for company wide mailers Show less

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  Origence (Formerly CU Direct)

  Jul 2008 - Feb 2010

  Funding Analyst

  Worked with dealerships to approve loans accordinglyUsed underwriting skills to quickly approve loans for dealerMonitored Credit Union guidelines and followed up consistentlyTrained staff on state standards and funding guidelinesUpdated funding list Analyzed contracts per state standards and CUDC’s guidelinesSolved compliance issues accordingly

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  DriveTime

  Mar 2010 - May 2012

  Sales Manager/Operations Manager

  • Hit 100% or more of sales budget 11 out of 12 months from March 2010-March 2011• Lead Underwriter in region with top sales in insurance product 3 months in a row• Guided and instructed Sales Advisors to the “close”• Managed over 350 leads to reach close rates of 12% or higher• Managed BLM (Bottom Line Management) and identified controllable versus uncontrollable items• Currently leader in region with zero discrepancies in loan paperwork and all Underwriting guidelines. • Managed personnel and developed sales and sales support staff by identifying goals and plans for future growth and development in the company.• Educated sales team by establishing one-on-one discussions once a week, created team building activities to promote the sales experience, and identified product knowledge curriculum. • Conducted weekly store meetings with management and sales team• Helped create and develop the new Operations Manager position within the company• Trained all Operations staff on title work in concurrence with Federal, State, and Company guidelines.• Lead Company Charity to promote canned food drive and donation of vehicle for all of Denver region• Increased company gas budget per vehicle from $10 to $15 • Managed supply budget for store and trained Operations staff on process. • Maintained contact at State and County DMV’s to ensure quick process for filing lien and securing our vehicle • Trained process on Sales License test and paperwork• Facilitated the recruiting, selection, on boarding and training of associates; planned/scheduled/assigned and monitored and appraised job results and associate performance by coaching and counseling 5-7 Sales Advisors to develop a disciplined and motivated team.• Product Knowledge expert in company policies and procedures on the front, middle, and back end of the dealership from Sales, Underwriting, to Title work, and funding/deal completion Show less

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  Avis Budget Group

  May 2012 - Oct 2013

  Operations Manager/CSI Captain/Counter Mgr

  Conducted monthly training sessions on 50 Rental Sales Agents to increase sales through counter products and upsell training.Conducted “Car Shows” with all Rental Sales Agents to identify features and benefits of each vehicle to present to the customer.Implemented “Observation Tracker” for all mgrs to keep all Rental Agents accountable to all dialogue at the counter.Used “Observation Tracker” to identify opportunities for each Rental Sales Agent and identified areas of opportunity and implemented “personal improvement plan” for each agentManaged overall Revenue Per Day for each Rental Agent based off of company and location guidelinesCreated Action Plan process for location to identify areas of opportunity and the tasks to master each item.Developed and implemented “Buddy Trainer” program to monitor progress for new employees and improve retention rates.Increased RPD (Revenue Per Day) location average by 4% in 4 monthsManaged inventory and check in training while offering guidance to other mgrs.Identified customer needs and wants and developed Customer Service Led Training to increase “Voice of the Customer” results and Counter sales.Participated in the recruitment, hiring, and on boarding process for all new Rental Sales Agents Show less

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  CarHop Auto Sales and Finance

  Oct 2013 - Mar 2024

  Multi-Unit Sales/Finance/People Operations Leader-Responsible for 11 Dealerships with total of $37M Portfolio-Direct 1/3 of the company’s total locations. People driven leader passionate about training and development with an emphasis on people leadership with proven success in P&L results and people growth20 years of P&L management behaviors to drive results Top profit and revenue Market 3 years in a rowHighest EBITA YOY in Market 3 years in a rowStrategic partner with ELT/Board of Directors to develop interview and onboarding directives companywide with proven record of tenureStrategically partner with Marketing, Training, Onboarding, Inventory, Service, Buyers to implement companywide initiatives.10 years of relationship building and maintaining with outside company vendors Successfully opened 4 brand new locations companywide from inception to lease negotiation to staffing and marketing.Developed 8 SP to be promoted to successful Branch Managers in the company-the most promotions in any market.Mentor new District Managers and newly promoted District Managers in coaching and revenue management to drive results. Experience and ability to work in the ambiguity of an ever changing market to still get the revenue the company needs.Report directly to Vice President Show less Developed sales training curriculum for sales consultants company wide Maintained all inventory, collections, and sales functions of the dealerships Managed two locations in the San Diego market to reach over 500% growth over prior year sales.Developed, coached, and led 2 sales consultants to be top 8 sales consultant companywide out of 60 sales consultants District and Region lead in training and development curriculum and the “go-to” for product and service knowledge.Lead and created weekly district sales training sessionsDeveloped and lead 4 managers in District to top 10 locations in the company.Managed sales process from purchasing cars, service, recon, warranty, customer service, underwriting, finance, and training and development.Highest 3 employee retention rate companywide Helped create training for compliance for state and DMV regulations Recruited, interviewed, on boarded, and trained all sales associates and managers for district (8 locations) Show less

  • Regional District Manager

    Mar 2014 - Mar 2024

  • General Manager/District Training Manager

    Oct 2013 - Mar 2014
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  TK Elevator

  Mar 2024 - Jan 2025

  Senior Account Manager
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  Credit Acceptance

  Jan 2025 - now

  Director of Sales