Lenny Diaz

Experience

• 

  Grupo Venemergencia

  Jul 2018 - Mar 2021

  QA ENGINEER & DATA LEADER

  QA & Testing engineer Created the test Strategy for production releases based on the overall QA approach for testing web and mobile native application(s).Organize Test Plans for testing new App features, Regression and Full QA Test coverage.Checking and update Test Cases according to changes in the Documents of project design.Propose changes in requirements when necessary to improve performance system and the user experience.Work together a team of testers to ensure established procedures and processes are utilized consistently throughout the testing.Test matrix design Create and manage platform usersData management and control Show less

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  Asistensi

  Jan 2020 - Oct 2021

  LEAD OF CUSTOMERS SUCCESS & SUPPORT

  Coordinate high-level strategies to increase performanceof the process of transversal support to the organizationGuarantee compliance with SLA and KPI's in carecustomization of internal and external clients of the platformEffective management of support ticket workflowValidate and guarantee the quality of the operation of the platformin production through constant log monitoring usingtools like:* Sentry monitor* Cloudwatch toolContinuous evaluation of the platform and search for existing errorsin the production environmentResponsible for the administration of the amazon platformwork mail.Creation of rules within emails.S3 resource managementHandling the amazon work Docs ToolCreation of shared conference roomsComplete administration of the B2C Asistensi platform.Credentialing and administration of access credentials taking into accountcounts the roles corresponding to each position within thecorporationContinuous evaluation of the platform and search for existing errorsin the production environmentAdministration and management of the entire GOOGLE Workspaces platform.managing the following tools and / or applications.Migration of the Amazon workmail platform toGOOGLE WORKSPACESAdministration, configuration and management of the groups toolLegal settings for international complianceConfiguration of calendars and shared roomsConfiguration for GMAIL integration with the followingpost management tools: Microsoft Outlook andThunderbird Show less

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  Yummy

  Nov 2021 - Oct 2022

  Senior QA Engineer

  Coordinate the testing team, in order to achieve the proposed objectives and planning.Review and analyze the requirements of the assigned projects in order to transfer knowledge to the team and clarify doubts regarding the product.Perform testing for mobile environment using physical devices and tools such as genymotion.Handling of Jira and Conflunece for bug reports found in the production environment.Specialized support to external customers in 4 countries.N2 support for the attention of cases reported by external and internal customers internal and external customers, with in-depth analysis and solution proposals.Personalized attention to customers for the verification of reported incidents reported incidents and educate customers on the use of the applications. applications.Creation of processes for incident reporting and resolution.Report issues found during testing in a continuous and effective manner in order to make the correction and meet the timely delivery of the product.Continuous evaluation of the platform for bugs in the production environment in order to maintain a stable product.Design the required test strategy and estimate test effort and the required team (in terms of size, skills, attitudes and schedule).Perform information gathering for the creation of user stories and elaboration of acceptance criteria in conjunction with the PMO.Follow up of assigned projects in conjunction with the PMO.Design of test matrix for the evaluation of developments launched in production.Design of test cases using the Qmetry tool. Show less

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  P&A Asociados Gerenciales

  Mar 2023 - Apr 2024

  Senior QA Specialist

  Detailed analysis of the ERF document corresponding to each assigned project, in order to develop the test cases and the necessary resources to comply with the evaluation of the developments.Design of test case matrix focused on business rules and high quality for a successful delivery in compliance with the time and requirements requested by the functional users.Design the required test strategy and effort estimation for timely delivery of results.Execution of API validation tests using the SOAPUI tool.Load testing and stress testing using the SOAPUI tool.Participation in the project to migrate all local servers and databases to the cloud (Dayco project).Certification of projects such as:1. Tax collection of Alcaldía de Baruta and Alcaldía del hatillo.2. Ticket Plaza System (Win with your money now).3. Certification of continuous improvements in the Bpel portal.4. Certification of Payments - Historical Operations file.5. Certification of the WSBpel and WSMessaging services.6. Immediate Debit Project - Direct Debits.7. Certification of the SOAPUI Settlement service or API.8. WSPagos P2P Process API.9. Atomo27 process certification. Show less

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  Droguería Nena

  Apr 2024 - now

  QA Coordinator

  Pharmaceutical Technology ScoutExpert in identifying, evaluating and integrating new technologies to drive innovation and efficiency in Retail and Pharmaceutical companies. Passionate about using technology to transform processes and products.*Trend ResearchConstant monitoring of the technology landscape and emerging trends.Evaluation of the potential impact of new technologies in the pharmaceutical industry.*Technology AssessmentTesting and analysis of emerging technologies to determine their viability.Preparation of reports and recommendations based on detailed analysis.*Networking and AlliancesEstablishment of relationships with startups, universities and research centres.Participation in relevant technology conferences and events.*Implementation and ConsultancyAssistance in integrating new technologies into existing processes.Provision of technical support and consultancy to internal teams.*Product Manager in Distribution Process Automation.Led the integration of ArcGis with the current Legacy system to optimise distribution. Implemented and managed Clickup templates for project management and applicant interviews.*Q&A CoordinatorCoordination of testing strategies to achieve objectives and proposed planning.Review and analysis of project requirements, transfer of knowledge to the team and clarification of doubts.Continuous research and adaptation of Clickup to the requirements of each area.Creation of test cases and bug reports in test environment.Test strategy for production versions and web/mobile applications.Organisation of test plans and complete QA coverage.Updating test cases according to changes in design documents.Proposing improvements to requirements to optimise performance and user experience.Collaboration with tester teams to ensure consistency in procedures.Ready to join communities focused on emerging technologies in the Pharmaceutical industry. Connect with me to explore opportunities and collaborations. Show less