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Mike Marsh

Mike Marsh

Sr. Technical Support Analyst – Computer Service Technical Support

Followers of Mike Marsh113 followers
location of Mike MarshEureka, Illinois, United States

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  • Timeline

  • About me

    Sr. Linux Systems Administrator/HPC Systems Analyst/Application Administrator/Hadoop Administrator

  • Education

    • Okaloosa Walton Junior College

      -
      High School GED Completed

      Completed High School Diploma

    • IBM Training

      2008 - 2008
      Perl Programming for Open Systems Computer Science Completed Succesfully

      Perl Programming.

    • Redhat Training Center

      2006 - 2006
      RedHat System Administration RedHat System Administration Completed Succesfully

      Corporate Training for System Administration.

    • HP Education Services

      2001 - 2001
      Hands on with LVM & Mirror Disk/UX Computer Science Completed Succesfully

      Course to manage Unix Disk LVM systems.

    • YCA

      2001 - 2001
      Microsoft Project 98 Project Management Completed

      Caterpillar, Inc Provided Training Course

    • YCA

      2000 - 2000
      The Project Success Method Project Management Completed

      Caterpillar, Inc Provided Project Management training course.

    • Charles County Community College

      1984 - 1989
      Not Completed due to move. Business Administration and Management, General 3.33 GPA

      Attempting to complete a Business Administration degree - Do to a job change and move to a different State, Was unable to complete the degree.

    • Management/Supervisor Orientation Course

      1978 - 1978
      USAF Training Course Supervisory training Completed

      This was an USAF training Course

    • USAF Supervisor Course, Phase II NCO

      1978 - 1978
      USAF NCO/Supervisor training course Supervisor Training Completed

      Supervisor Training

    • USAF Technical Training Center

      1978 - 1978
      Integrated Avionics Test Station and Component Specialist Electronic Component Testing and Repair for the F-15 Fighter Completed

      This course was provided by the Air Force to be able to Perform Maintenance and repair of the F15 Avionics components.

    • Illinois Central College

      -
      Miscellaneous Computer Courses Computer Science 3.00

      Took a couple of different Computer programming courses.

  • Experience

    • Advanced Technology Services, Peoria IL

      Aug 1989 - Aug 2000
      Sr. Technical Support Analyst – Computer Service Technical Support

      Senior Technical Support Analyst – Computer Service Technical Support Resolved many technical problems remotely for large Fortune 500 IT service customers. Diagnosed difficult equipment problems and repairs on-site beyond the capacity of level 1 field service representatives. Evaluated and tested vendor supplied software for mainframe computers and microcomputers to determine compatibility and ease of use. Received and responded to work orders for faulty equipment, and acquired parts and equipment for repairs. Repaired critical equipment, performed predictive maintenance, and completed electrical and mechanical hardware and software upgrades. Acquired new electrical, mechanical, pneumatics, and hydraulics knowledge working with the Fellows Gear Shaper, Motch Vertical Lathes, Cincinnati T Line Drills, Redin Deburr Machines, and others. Implemented preventative maintenance and repair program for Digital Equipment Computers (VAX and PDP line and associated peripherals) within factory and office environments. Delivered technical software support to clients including the Caterpillar East Peoria facility. Show less

    • Caterpillar Inc.

      Aug 2000 - Dec 2015
      Sr Systems Analyst

      Sr. Systems/Application Administration, Specializing in Linux Administration. Hadoop System Administration, High Performance Computing Cluster Administration, Application Administration. Developing and building large computer system environments, VMware Administration. Computer Infrastructure Support. Project management and team communication.Delivered application upgrades and installations, performance monitoring, and system availability.Planned and executed the installation, configuration, and testing of Linux server hardware, software, on LAN and WAN networks. Managed High Performance Computing Environment, and Hadoop Clusters.Provide Level 3 Linux support for Caterpillars very large Linux environment. Show less

    • Caterpillar

      Oct 2020 - now
      Senior System Analyst

  • Licenses & Certifications

    • MCP

      Microsoft
      May 1999

    • A+ Microsoft Windows and DOS Environments Speciality

      Prometric
      Jul 1998

    • A+ Core Service Technician

      Prometric
      Jul 1998