Usama Malik

Internship

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Lahore District, Punjab, Pakistan

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Timeline
About me
Team lead - Black Urban| Dispatch, Customer Service and Customer Success Specialist | Operations Management
Education
- Civil Lines College
  2010 - 2012
  Fs.c Pre-Engineering A+
- University of Management and Technology
  2013 - 2017
  Aviation management Aviation/Airway Management and Operations
- Saint Francis High School
  2008 - 2010
  Matriculation science A+
- University of Management and Technology - UMT
  2020 - 2022
  Master of Business Administration - MBA
Experience
- Mansha brothers tours and travels
  Mar 2017 - May 2017
  Internship
- Civil Avaition Authority of Pakistan
  Jul 2017 - Nov 2017
  Intern
  worked as an intern in the following departments of pakistan CAA 1. HR 2. SQMS3. COMMERCIAL4. AIRWORTHINESS5. ATC6. CARGO
- AE CONSULTANCY LIMITED UK
  Nov 2017 - Oct 2018
  Admin officer
- DYNASTY AVIATION SERVICES & CONSULTANCY UK LTD
  Apr 2018 - May 2018
  Intern
- Mindbridge Private Limited
  Nov 2018 - Aug 2021
  - Customer Service Team Lead
    Mar 2021 - Aug 2021
  - Team Coordinator
    Dec 2020 - Feb 2021
  - CSR
    Nov 2018 - Dec 2020
- Ibex. Pakistan
  Aug 2021 - Feb 2022
  Customer Service Representative
  Customer service representative and team coach, in an outbound calling and inbound chat support for the largest US retailer Walmart.
- Black Urban
  Jan 2022 - now
  High end Executives from Corporate, Media, Sports, Banking, Tech and Entertainment industry clients travel worldwide with Black Urban, a ground transportation service provider with top of line luxury vehicles.Following description best reflects the daily chores,• Assigning reservations throughout our network of Affiliates.• Maintaining contact with Drivers to ensure the delivery of superior service to our VIP clientele.• Monitoring flight schedules and airports activities.• Booking reservations both live/ online, creating copy in the database with financial statements• Assign resources (affiliates and drivers) on the upcoming jobs.• Monitor the ongoing jobs, ensuring that the chauffeurs are on time and transfer calls to passengers• Catering changes to existing jobs per clients request through emails/phone & update attached resource • Manage customer queries & respond accordingly Maintain positive and professional attitude towards customer all the time.Being a Customer Service/ Dispatch officer, responsible to handle ongoing services in the aspect of communication with the clients regarding services, Communicate with Chauffeurs, monitor the progress and make sure everything is in operation as per rules and policies, manage drivers to ensure timely service delivery. Another aspect of the job is to match appropriate resources to client requirements and manage drivers to ensure timely service delivery. Show less
  - Team Lead
    Feb 2023 - now
  - Assistant Team Lead
    Jun 2022 - Apr 2023
  - Dispatcher
    Jan 2022 - Apr 2023
Licenses & Certifications
- Fatigue countermeasure Training
  Federal Aviation Administration
- Formal Email and Letter Writing
  DYNASTY AVIATION SERVICES & CONSULTANCY UK LTD
  Apr 2018
- Aviation Weather Data : A Targeted Approach
  Federal Aviation Administration
- Passenger handling
  Dnata
- Internship
  Civil Avaition Authority of Pakistan
  Sept 2017
- Coming of Age: Sustainability in the Aviation and Aerospace Industry
  Embry-Riddle Aeronautical University
  May 2018
- DIgital Marketing
  DYNASTY AVIATION SERVICES & CONSULTANCY UK LTD
  Apr 2018
Honors & Awards
- Awarded to Usama Malik
  DEAN'S AWARD - recieved Dean's award for the second time in fall 2016 semester. which is awarded to the students who get gpa 3.7 or above in a semester .
- Awarded to Usama Malik
  DEAN'S AWARD Office of examination recieved Dean's award for the in fall 2015 semester. which is awarded to the students who get gpa 3.7 or above in a semester .
Volunteer Experience
- Lahore reigon co-ordinator
  Issued by Green Light NGO on Sept 2013
  Associated with Usama Malik