
Daniel Abramson
Support Specialist

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About me
Deputy Program Manager at Softrams
Education

University of Maryland
-Bachelor of Arts - BA
Experience

Highrise Consulting, Inc.
Feb 2015 - Jun 2016Support Specialist• Provided support for Intramural and Extramural users of eRA Commons• Implemented advanced troubleshooting methods to resolve any issues• Created service tickets documenting all issues and resolutions experienced by users• Worked with team members to resolve complex problems experienced by Intramural and Extramural users of eRA Commons

Capgemini Government Solutions
Jun 2016 - Apr 2018Consultant• Met daily with stakeholders to discuss project progression in order to maintain communication and adherence to requirements.• Attended/lead projects status meetings, recorded results and communicate decisions and action items to the team.• Gathered requirements while making recommendations to Salesforce Business Analysts on most effective testing paths.• Developed, maintained and executed test cases for a Salesforce application using Microsoft Team Foundation Server/Test Manager.• Created UCML diagrams highlighting existing performance testing paths as well as potential new paths to be explored.• Reported server outages and application defects using JIRA.• Analyzed test results to determine if benchmark requirements were met.• Created and distributed reports of executed tests as well as addressed all questions and concerns. Show less

VerticalApps
Nov 2018 - Oct 2019Business Analyst• Worked with customers, users, and other contractors to gather, understand, and document requirements.• Conducted Joint Application Design (JAD) sessions, work group calls and engaged customers to provide requirements and feedback.• Conducted user research and usability testing.• Coordinated with Systems Engineers to assess impact to technical solutions.• Tracked and monitored contractual requirements against technical designs.• Developed and sustained Requirements Traceability Matrix (RTM).• Developed Change Requests per established policies and procedures.• Developed user stories and requirement documents as per SAFe and Agile standards and guidance.• Followed agile methodology (Scrum/Kanban) and deliverable requirements/specifications for sprint teams.• Provided clear qualitative and quantitative information to teams and stakeholders.• Worked with development and testing teams to implement requirements as per functional specifications.• Supported change control processes established to monitor and control scope. Show less

Guidehouse
Nov 2019 - Nov 2021Senior Consultant• Evaluated risk statements submitted by product owners for potential vulnerabilities to the program and developed mitigation strategies to alleviate those risks.• Developed and conducted Risk Management Trainings to educate stakeholders on all facets of risk management and mitigation.• Ensured that project sprints remained on track by conducting daily stand-ups with project teams and made necessary course corrections as needed.• Worked with project teams and stakeholders to gather and refine requirements as part of new product development.• Worked with different project teams to implement a scrum agile process framework to optimize project effort and efficiency.• Created and distributed burn-up charts tracking product line development progression.• Implemented and maintained project JIRA boards to ensure that project tasks were accounted for and completed in a timely manner. Show less

Arch Systems, LLC
Nov 2021 - Jul 2022Senior Project Manager• Provided oversight and guidance on Department of Homeland Security awarded contracts.• Collaborated daily with stakeholders to ensure projects were being completed to satisfaction.• Facilitated and lead daily stand ups with team members to confirm that projects were proceeding on schedule and to address any potential blockers.• Compiled Monthly Status Reports for stakeholders to review project progression.• Interfaced with various subcontractors to ensure that work product was completed on time and to stakeholder satisfaction.• Worked with recruiting team to identify and interview top candidates ensuring that all project specific hiring requirements were being met.• Worked with business development team and partners on responses to request for proposals (RFPs) involving orals presentations and technical demonstrations. Show less

Softrams
Aug 2022 - nowDeputy Program Manager• Establish and maintain program organization that effectively addresses customer requirements.• Ensure that all work complies with task order terms and conditions.• Identify, allocate and manage program resources, including workforce planning.• Develop and adhere to budget baselines utilizing cost & schedule control methodologies and tools.• Lead and direct the program to meet program cost, schedule, and technical performance objectives.• Adhere to all internal processes, policies, and applicable industry standards. • Serve as an additional interface with the USCIS Contracting Officer’s Representative (COR) and Contracting Officer (CO).• Cultivate customer relationships with the client.• Coordinate all client leadership communications/requests.• Deliver presentations to customers, executive management and other program stakeholders. • Establish and manage the milestones of the program.• Conduct thorough risk & opportunity management practices including identification, mitigation, and realization. • Measure and report program performance to the program stakeholders.• Ensure the team is ready for delivering presentations to customers, executive management, and other program stakeholders. • Participate in the negotiation of contracts, contract changes, specifications, operating budgets, help business operations to schedule milestones, and key terms and conditions.• Develop new business opportunities through long term strategic planning, capture planning, and development of proposals and business plans. Show less
Licenses & Certifications
- View certificate

Certified SAFe® 5 Product Owner/Product Manager
Scaled Agile, Inc.Jul 2023 - View certificate

Certified SAFe® 6 DevOps Practitioner
Scaled Agile, Inc.Jun 2024 
Certified ScrumMaster (CSM)
Scrum Alliance- View certificate

Certified SAFe® 5 Agilist
Scaled Agile, Inc.Nov 2022
Languages
- enEnglish
- ruRussian
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