Md Arifuzzaman

Experience

• 

  East West University

  May 2017 - Aug 2018

  Undergraduate Teaching Assistant

  - Worked 25 hours a week whole period- Collaborated on lab class & office hour beside assigned Faculty- Collected and Listed more than 100 student's score every semester- Cooperated to prepare mark sheet with final grade in MS Excel- Responded course related query E-mails & phone calls- Managed as a mediator between students and faculty

• 

  Bengal Mobile QA Solution

  Sept 2020 - now

  - Develop and implement comprehensive test plans, test cases, and test scripts to ensure software quality and reliability.- Conduct manual and automated testing for functional, regression, performance, and usability assessments.- Collaborate closely with development teams to identify, document, and track software defects and bugs.- Participate in requirements analysis to ensure testability and alignment with business goals.- Ensure compliance with quality standards and regulatory requirements throughout the software development lifecycle.- Develop and maintain automation frameworks and scripts to improve test coverage and efficiency.- Perform root cause analysis of defects and provide actionable recommendations to address issues.- Conduct regular code reviews and assist in defining best practices for quality assurance.- Monitor and report on software performance metrics, including reliability, scalability, and load testing results.- Stay updated with emerging testing tools, methodologies, and industry trends to improve testing strategies.- Coordinate and execute UAT (User Acceptance Testing) with stakeholders to ensure readiness for production release.- Foster a culture of quality across cross-functional teams by promoting proactive quality strategies. Show less - Provide primary assistance to users through various channels- Investigate, identify and resolve issues that fall under the scope- Collaborate with development teams for those that require their intervention- Assess the severity of each problem, prioritize them, and engage the appropriate personnel within the organization to ensure speedy resolution and guarantee customer satisfaction- Create detailed bug reports from system- Communicate with the product management team and clients regarding the status of specific issues- Provide clear explanations of functionalities and suggest alternative approaches if something is not responding as expected- Generate periodic issue reports, and sharing them with relevant stakeholders to influence decisions on problem resolution are key responsibilities - Coordinate with the cross-border support team to manage issue handling- Continuously enhancing client satisfaction through improving the support process are essential- Assist QA team with executing tests based on test cases Show less

  • SQA Engineer

    Sept 2023 - now

  • Database Support Engineer

    Dec 2021 - Aug 2023

  • Application Support & Maintenance Engineer

    Sept 2020 - Aug 2023