Prakash Sachan

Experience

• 

  Hindustan Unilever Ltd

  Jun 2010 - Jul 2010

  Management Trainee

  A 45 days training scheduled under Hindustan Unilever Limited (water Division).I was assigned to receive feedback from existing and potential customers.I dealt with more than 150 customers at the given site.

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  Hindustan Chemicals & Fertilizers

  Jul 2011 - Dec 2011

  Area Sales Manger

  • Searching and meeting with the distributors of fertilizers.• Providing them the samples of our products.• Using those samples on the fields of the farmers and getting their feedback.• Converting those distributors to the company’s permanent clients and distributors.• Preparing monthly sales report and coordinating with the management.

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  HCL Technologies/BPO, International

  Jan 2012 - Jun 2012

  CCE

  Providing Services to the United States Costumers. MACY's.• Handling international calls from US of the customers of Macy’s.• Resolving customers queries related to credit cards as soon as possible.• Providing customer care services.

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  Total Library Solution (India) Pvt. Ltd.

  Jul 2012 - Nov 2013

  Business Development Manager

  • Responsible for making phone calls, sending proposals and emails to prospective clients and generating leads.• Preparing database of prospective clients as well as maintaining database of existing clients.• Identify new markets for the products/services of the company across the Indian market.• Provide demos, presentations of company's product to potential clients.• Developing long term relationship with senior management of the clients organization through regular meetings and follow us.• Follow ups with existing clients and identify new sales opportunity.• To provide continuous market feedback to management in form of sales reports.• Ensuring 100% clients retention.• To handle customer queries. Show less

• 

  Springer Nature

  Nov 2013 - Jul 2016

  Sales Coordinator

  • Renewal of print journals subscriptions for India.• Follow-up with the customers and agents by letters and emails for the renewals and payments follow-ups of print journals subscription.• Maintaining the database of print journals agents and customers.• Preparation of reports of Budgets, pipeline management, monthly reports for all the respective regions for online sales.• Preparing reports for online sales and print journals sales on monthly basis.• Consolidation of work plan and reports from all the regions.• Arranging Conference calls for all the regions for monthly updates on sales and pipeline and preparing minutes of meeting.• Preparing/Maintaining the Pipeline for online sales.• Maintaining and comparing Budget and actual sales for online and print journals sales for all regions and central sales.• Acting as the coordinator for the outstanding payments for online sales between the regions and the collections department.• Reporting to the Associate Director (Online Sales). Show less

• 

  Taylor & Francis Group

  Feb 2017 - Feb 2022

  • Maintains high degree of knowledge of most of the product families: (Content products, Bibliographic Management service: RefWorks, eBooks business).• Develops and conducts customized training sessions at customer sites or online using real-time collaborative software, such as WebEx.• Regularly schedules and conducts public webinars.• Creates educational materials utilizing learning resources, eLearning systems and video delivery software.• Follows-up with post-training customer concerns, technical support or questions via email and telephone.• Submits training reports to manager and relevant sales representatives, and when there is significant product feedback to product management.• Participate in technical meetings and discussions, working closely with Sales, Marketing, Customer services and sales support teams to communicate client issues and to establish, manage, and adjust processes for customer training needs.• Analyzes and diagnose best case uses for customers to maximize experience.• Understands and train customers to maximize implementation for a wide variety of discovery tools. Augment implementation throughout user’s facility.• Offers consulting/training services for new hires and customers. Show less

  • Assistant Territory Manager

    Mar 2020 - Feb 2022

  • Sr. Sales Executive

    Sept 2018 - Mar 2020

  • Customer Experience Executive

    Feb 2017 - Aug 2018
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  McGraw Hill

  Feb 2022 - Dec 2022

  Account Manager- North India
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  Balani Infotech Pvt. Ltd.

  Oct 2023 - now

  Senior Account Manager