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Jai Shankar

Jai Shankar

Lotus Notes Administrator

Followers of Jai Shankar539 followers
location of Jai ShankarDelhi, India

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  • Timeline

  • About me

    AWS | OpenShift | Service Delivery Management | Enterprise Major Incident Manager

  • Education

    • Certifications

      -
      SIAM Foundation, ITIL V4 Foundation, MCP, CLP R6, R7, R8 and R8.5.

    • Maharshi Dayanand University, Rohtak

      2002 - 2004
      M. Sc. (Computer Science)

    • Symbiosis University

      2009 - 2011
      PGDIT (MBA) Computer Science A

    • DOEACC

      1999 - 2002
      PGADCA

    • Delhi University

      1999 - 2002
      BA (Bachelor of Arts)

    • Great Lakes Institute of Management Gurgaon

      2020 - 2021
      Post Graduate Program in Cloud Computing (PGPCC) Cloud Computing - AWS, Azure and GCP Excellent

  • Experience

    • TCIL

      May 2003 - Jul 2004
      Lotus Notes Administrator

      I was in the team of IT professionals that went to Afghanistan under the treaty between Ministry of Foreign Affairs (Govt. of India) and Interim Govt. of Afghanistan to develop IT infrastructure in Afghanistan. Where we had implemented Lotus Domino sever in University. I was responsible for Deploying and maintaining Domino Server. Which include all the Lotus Notes Administrator.

    • Teamworks Solutions, Inc

      Aug 2004 - Feb 2006
      Senior Support Engineer

    • Synova

      Feb 2006 - May 2007
      Senior Engineer Software

    • Tech Mahindra

      May 2007 - Mar 2009
      Project Lead

    • Mphasis an EDS Company

      Apr 2009 - Jul 2011
      Principal Infrastructure Engineer

    • Polaris Consulting & Services Ltd

      Jul 2011 - Feb 2014
      Manager / Head - Messaging and Collaboration Team

      I was managing Lotus Mail Infrastructure, Internal Portal, and IDM (ID Management for whole organization) and my Team owned the messaging and Collaboration Infrastructure. My role was to manage the Team and make sure mail Infrastructure is available for all the users 24X7.My Team was managing Internal portal, which was developed in WAS, WPS, LC and DB2. I was Single point of Contact from Messaging and Collaboration.

    • Fujitsu

      Feb 2014 - Feb 2015
      Senior Technical Consultant

      I was part of offshore Lotus Domino L3 Team. The project is to manage the Lotus Domino email infrastructure using onsite/offshore model. Handling Critical Issues.

    • IBM India Private Limited

      Feb 2015 - now

      I my current role performed implementation and administration of IBM Domino Server running on Distributed Systems (Windows, Unix, z/Linux and Linux).As a Team lead, I was responsible for providing leadership, guidance, and expertise to the team. This includes coaching, work coordination, guidance in issue resolution, and promoting team skills. Interacts within and across teams, as well as with clients, to achieve operational results and enhance client satisfaction and sales productivity. Show less

      • Enterprise Major Incident Manager – IBM India Pvt. Ltd.

        Feb 2018 - now

      • Account Subject Matter Expert / Team Lead - Domino Team

        Feb 2015 - Feb 2018

    • Kyndryl

      Apr 2021 - Oct 2023
      Enterprise Major Incident Manager

    • Kyndryl India

      Aug 2023 - now
      Service Delivery Manager

  • Licenses & Certifications