Santhosh (Matthew Hood) Kumar

Experience

• 

  ITC Limited

  Dec 2015 - Mar 2016

  Internship

  Worked on a project titled "A study on Effect of instore shelf spacing and purchase intent with special reference to ITC Aashirvaad Spices" and successful completed it by submitting it to VTU university.This project is all about the shelf placement approach of products in organized retail outlets and the influence of these approach with the buying behavior of the customers.Roles:*Market Researcher - Analysing the competition, finding out potential opportunites and involved in the expansion of the product category. Show less

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  Radiant Systems Inc

  Jul 2016 - Jan 2018

  Business Development Executive

  • Involved in Lead generation, Client Acquisition, Client interaction to address Business services, handling corporate presentations and scheduling Business Meetings. • Performing competitive Evaluation and Identifying opportunities includes Business Intelligence Market Research. Responsible for overseas Marketing and Presales activates for IT Consulting, SOW based services and Staff Augmentation services. • Coordinating and responding to RFI/RFP’s and manage the requirements flow with various Vendor Management (VMS) tools.· • Support Business Development activities in client relationship management, follow-ups farming activity in the accounts and Account management across North America and Asia Pacific. • Tracking & forecasting customer needs and coordinating with the Product/Project delivery and Data Management involving Data Warehousing and closely working in CRM tool. Show less

• 

  ObjectWin Technology

  Jan 2018 - now

  • Lead the development of strategic alliances, marketing, and business development strategies to increase scale.• Take on responsibility for all parts of sales and marketing for the business and associated services.• Establishing a highly efficient and effective sales team involves hiring, training, and inspiring the team to hit the mark. Manage the daily tasks of the sales team, plan the strategy based on location, industry vertical, service offerings, and assign them relevant tasks, service campaigns, messaging, etc.• Work together with the client-focused Program/Delivery Managers to ensure prompt delivery and to ensure customer satisfaction. • Participate in business discussions and customer review sessions in conjunction with the delivery team. Show less • Develop and generate New Business opportunities by Locating, Defining, and Negotiating, Closing deals and also providing continuous support throughout the business cycle. • Estimate by interfacing with tech teams and coordinating with legal team on NDA, Master Service Agreements (MSA), Service Level Agreement (SLA) /Key Performance Indicators (KPI’s). • Responding to Request for Information (RFI), Request for Proposal (RFP), and writing Proposals in coordination with Presales team. • Keep track on the requisitions and query received through various Vendor Management (VMS) tools and assign / distribute to the respective department. • Identify Business opportunities for IT Consulting, SOW, Staff Augmentation services in various Industries focus across North America. • Coordinate with the Delivery Managers, dedicated to the clients in order to ensure timely delivery. • Participate in Client/MSP’s review sessions and business discussions in coordination with Delivery team to ensure Customer Satisfaction. • Framing New Business Plans to drive my marketing strategies.Tools: Sugar CRM, Applicant Tracking System (ATS), Salesforce, Zoominfo, SAP Fieldglass, IQ Navigator, Beeline, Leadferret. Show less

  • Manager - Client Services | MSP/VMS Partnership

    Nov 2022 - now

  • Asst. Business Manager - MSP/VMS Partnership

    Apr 2020 - Nov 2022

  • Senior Executive Client Servicing

    Apr 2019 - Apr 2020

  • Client Services Executive

    Jan 2018 - Apr 2019