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Carmen Yeo

Carmen Yeo

Flight Attendant

Followers of Carmen Yeo267 followers
location of Carmen YeoWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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  • Timeline

  • About me

    Experienced Operations & Service Delivery Professional in Managed Services

  • Education

    • Multimedia University

      2013 - 2017
      Master of Business Administration (M.B.A.)

    • Universiti Tunku Abdul Rahman

      2004 - 2007
      Bachelor Degree of Public Relations Public Relations/Image Management

  • Experience

    • Kuwait Airways

      Jul 2007 - Jun 2015
      Flight Attendant

    • CSC

      Jun 2015 - Sept 2016
      Service Level Management

    • Hitachi Sunway Network Solutions

      Sept 2016 - Aug 2017
      Service Delivery Manager

    • NTT

      Aug 2017 - Nov 2022

      • Change Manager

        Dec 2021 - Nov 2022

      • Service Delivery Assurance

        Jan 2021 - Nov 2021

      • Service Operations Manager

        Apr 2018 - Dec 2020

      • Service Desk Manager

        Aug 2017 - Apr 2018

    • AIA

      Nov 2022 - May 2023
      Manager, Service Management

    • AsiaPac Technology Pte Ltd (from M1)

      Jun 2023 - now
      Operations Manager

  • Licenses & Certifications

    • ITIL Foundation Certificate in IT Service Management

      AXELOS Global Best Practice
      Sept 2015

    • ITIL Continual Service Improvement (ITIL-CSI)

      AXELOS Global Best Practice
      Nov 2018

    • ITIL Operational Support and Analysis (ITIL-OSA)

      AXELOS Global Best Practice
      Aug 2018