Daniel Eze

Experience

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  Limelight Group

  Jan 2017 - Dec 2020

  Customer Support Specialist

  ▪ Responded to over 100 inbound and outbound calls daily from potential and existing customers to resolve all complaints.▪ Improved customer retention rate by resolving over 400 customers' complaints and inquiries within the organizational service level agreement.▪ Made use of Customer Relationships Management (CRM) systems such as Zendesk, Freshdesk, and other relevant tools to manage customers and Increase Profitability.

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  Seem Group

  Jan 2021 - Dec 2021

  Executive Assistant/Customer support Intern.

  -Organized and maintained 500+ electronic and physical files, ensuring easy accessibility and efficient document retrieval.-Conducted research and analysis, leading to the creation of 10 comprehensive reports and presentations for executive decision-making.-Assisted in project management, monitoring timelines, coordinating activities, and supporting the successful completion of 5 projects.

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  Digital Witch Support Community

  Jan 2022 - now

  Executive Assistant

  - Supported executives in managing schedules, coordinating 50+ meetings and appointments monthly.- Assisted with seamless logistics for 10 business trips, handling travel arrangements including flights, accommodations, and transportation.- Maintained accurate meeting records, distributing minutes to 15+ stakeholders for effective communication and collaboration.- Produced 50+ high-quality written correspondences (emails, memos, reports) with 100% accuracy.

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  Upwork

  May 2022 - now

  Virtual Executive Assistant at Upwork