Jess McCartin

Experience

• 

  Ricoh Launceston

  Jul 2010 - Oct 2011

  Administration Assistant

  My duties included managing the successful running of the office. This included greeting customers and answering enquires, assisting with photocopier maintenance and arranging printing services and following up on invoices and accounts.Other essential skills were:• Excellent customer service• Administrative duties• Taking and arranging payments

• 

  Foundation33

  Jan 2011 - Dec 2014

  Committee Member

  I assisted the committee by providing support with the co-ordination of successful events. Other essential skills were:• Strategically plan future events• Networking with organisations to build business partnerships• Managing budget• Organising sponsorships and securing grants• Marketing of events• Attend monthly meetings and work outside of normal business hours• Liaise and communicate with both public and private sector stakeholders

• 

  St.LukesHealth

  Oct 2011 - now

  This role objective is to coordinate our digital marketing strategies, maintaining our social media channels and the development of content. I also assist our Business Development Team by producing sales collateral and organising tradeshows and events.Other essential skills are:• Review, report and recommend changes where appropriate to campaigns and undertake corrective action. • Monitor results through key market indicators and budget performance. • Support the Manager Brand and Marketing in the effective promotion of the St.LukesHealth brand and build on the position in the market. • Work closely with the Manager Business Development and the team to ensure marketing requirements are fulfilled. • Manage the day to day activities of St.LukesHealth social media and ensure that the policy and procedures are followed by all staff. • Work with external partners to promote alliances, products and other cross promotional activities and regular customer surveys. • Liaise with external partners and internal staff to develop and implement marketing activities.• Help maintain all advertising copy and keep material current.• Be responsible for coordinating trade shows, sponsorships and other events.• Prepare reporting on budgets and marketing activities. • Maintain promotional stock and printed material levels and insure all compliance requirements are met. • Manage advertising and printing requirements as directed. Show less This role was to support the Manager Communications, Compliance & Regulation in the day to day operations of the health fund and in specific areas allocated. Ensure the efficient delivery of the services of the Health Fund and the effective delivery of staff training. I was also required to participate in the implementation and continued revision of the directions set down within the Strategic Plan and adhere to the principles stated within the mission and vision statements of the fund.Other essential skills were:• Provision of a high level of customer service• Promotional activities and presentation to clients• Conduct meetings• Liaison with stakeholders• Selling of Company Product• Complex correspondence preparation• Complex customer enquiries• High level communication and interpersonal skills• Assist with the organization of corporate functions and events • Assist with the design drafting, editing and development of brochures, advertisements, articles, newsletters and other marketing tools for internal and external communication.• Assist with the development of marketing strategies, campaigns and support material• Assist with content review and maintenance of web site• Research/Investigation/Reporting• Advanced knowledge of internal procedures• Advanced PC operations, data processing and manipulation• Assessment of hospital/medical gap/ancillary claims• Process customer contributions• All cash handling, balancing and banking • Workflow Management• Assist with the maintenance of the Rules & By-Laws and advise to the appropriate authorities within the required time frames as required• Assist in ensuring that the policy documents of St.LukesHealth are reviewed in accordance with their review date, and any amendments receive appropriate approval and sign-off Show less This main objective of this role was to provide excellent customer service and the delivery of sales in the Customer Care Centre and the day to day operations of the Health Fund in the specific areas allocated.Other essential skills were:• The efficient and effective delivery of the services of the Health Fund• Provide support to fellow team members in their dealings with customers• Adhere to service standards in the provision of customer service and sales• Accountable for own work and, when required, provide direction to other staff• Undertake tasks, prepare reports and recommendations within the scope of the role• Drafting and generating routine correspondence• Be pro-active in their own personal development• Ensure procedures in the specific areas allocated are undertaken efficiently and effectively.• Have input in the improvement of appropriate procedures in the specific areas allocated.• Adhere to the principles stated within the PROMISE of the fund• Be involved with the risk management activities within the Health Fund• All cash handling, balancing and banking functions• Processing of all customer related transactions Show less

  • Brand & Marketing Officer

    Jun 2015 - now

  • Management Support Officer

    Jul 2013 - Jun 2015

  • Customer Service Consultant

    Oct 2011 - Oct 2013