Gavin Down

Gavin Down

Membership Advisor

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location of Gavin DownGreater Exeter Area

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  • Timeline

  • About me

    Cloud Operations Manager at PHMG

  • Education

    • Exeter College

      2009 - 2011
      BTEC National Diploma Level 3 Business Administration, Management and Operations
    • Chulmleigh Community College

      2004 - 2009
      10 A-C GCSE's
  • Experience

    • David Lloyd Leisure

      Apr 2012 - Jun 2014
      Membership Advisor

      Selling memberships to Exeter's most premium leisure facility in Exeter. Qualifying prospects over the phone to establish there needs and what they are looking to achieve from the gym and helping identify the right membership for them that will benefit them the most.

    • Maybury Harvesting Co

      Apr 2013 - Mar 2014
      Header Driver

      My main responsiblities where to follow the orders given to me and harvest as part of my team or on my own. Mainitaning a high level of health and safety at all times and adgering to all safe practises while working with the combine harversters. Maintainence and upkeep of my own personal machine was also a big part of it.

    • David Lloyd Leisure

      Jan 2015 - Feb 2018
      Maintenance Technician

      As Maintenance Technician my primary role requires me to maintain the property to an excellent standard in order to create a safe environment both for members and staff at all times. The role demands continued support to the Operations Manager and Club Support Manager to ensure the smooth day to day running of the club, whilst maintaining regular and clear communication of all maintenance issues with my team and through regular communication with the Regional Technical Services Manager. As part of this role I also contribute to the opening and closing of the club and the management of staff making sure the David Lloyd ways of working are adhered to.I have liaised and managed contractors building a close working relationship with them, making certain the David Lloyd process is followed, ensuring limited down time of facilities while making sure all ordering and cost control processes are followed. I have implemented several plans to help reduce utility costs by year on year, and through my unique skill set I have helped to reduce annual spending across my department line. I have been jointly responsible for all health and safety of the club, management of lifeguards, cleaners and the rest of the maintenance team. During my time at David Lloyd I have been NSF-CMI audited four times on health and safety and passed successfully on all occasions, achieving a 100% for our latest audit in October. Show less

    • Fortis Clothing

      Feb 2015 - Feb 2018
      Sales Manager

      Reporting directly to the director and assisting him with all trade fairs and country shows they take part in over the course of the year. Managing a team of individuals to achieve a sales target whilst significantly contributing to it myself.

    • RGB Recruitment Ltd

      Jan 2017 - Feb 2018
      Recruitment Consultant Civil Contracting

      I specialise in Civil Engineering Contracting recruitment for both temporary and permanent positions. With 15 years experience in the industry, RGB are market leaders for construction recruitment.We build long - term trusted and valued relationships with our businesses and clients that ultimately enhance business performance and delivery capability. Positions I typically recruit for:Quantity Surveyor Project ManagerSite AgentSite AgentCivil Engineer

    • The Sportsman Gun Centre Limited

      Feb 2018 - Apr 2021
      Sales Consultant

      Sportsman's Gun Centre is the UK's leading sporting distribution business supplying both trade and retail customers. It boasts three retail stores spanning the South West of the country and has over 25+ years experience in the industry.

    • PHMG

      Apr 2021 - now

      I oversee a talented team focused on driving growth and client satisfaction by delivering UCaaS and PHMG's managed services to our client base. With a passion for enhancing communication and service excellence, I thrive on building strong relationships, maximizing value, and supporting my team to achieve exceptional results.

      • Cloud Operations Manager

        Jan 2024 - now
      • Client Engagement Lead

        Jan 2023 - Jul 2024
      • Senior Account Manager

        Jan 2022 - Feb 2023
      • Account Manager

        Apr 2021 - Jan 2022
  • Licenses & Certifications

    • ILM Level 3 NVQ in Effective Management

      NVQ Training & Consultancy Services Ltd