Alyssa Z.

Experience

• 

  Blaney McMurtry LLP

  Oct 2009 - Aug 2011

  Junior Litigation Law Clerk

  Supported lawyers and law clerks by performing administrative, clerical and accounting functions. Handled client relations; maintained lawyer’s calendar; booked travel arrangements and meetings, produced documents involving litigation, contract agreements, briefs, memorandums of law and affidavits.• Began as a Co-op student and hired as a full-time Legal Assistant• Promoted to Junior Litigation Law Clerk• Managed a range of confidential records, processes and documents throughout legal proceedings such as litigation, settlement negotiations, and depositions.• Coordinated logistics and document preparation for court proceedings and meetings. • Effectively managed high-volume workload of word processing assignments and court filings. Show less

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  Tonyc Studio

  Jan 2014 - Feb 2015

  Manager

  Provided administrative support to the Head Office and seven Hair Stylists. Answered the telephones and courteously assisted clients and employees throughout the organization. Maintained calendars, coordinated extensive appointments, staff training, recruiting and payroll.• Hired as a Part Time Receptionist and promoted to Store Manager. • Increased annual sales by 20%, and reached revenue goal of $1,000,000

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  Government of Canada

  Feb 2015 - now

  This position reports to the National Capital Region (NCR) and falls under the Director General for Fisheries Resource Management. It requires Secret Security Clearance.• Successfully lead teams and manage performance, exceeding targets and fostering a positive team culture.• Manage the implementation and development of the Canadian Fisheries Information System (CFIS) Licensing & Quota suite of products, ensuring seamless execution and adherence to program frameworks and procedures.• Liaise with internal and external stakeholders, providing valuable insights and recommendations to senior management.• Develop and implement data management strategies, analyzing and interpreting program data to drive informed decision-making. Show less • Promoted to acting assignment as a Business Coordinator in March, 2021.• Lead a team of four direct reports and manage performance. • Provided advice and recommendations on program strategies and priorities to senior management.• Assessed, reviewed and evaluated departmental initiatives to assist in program management and identify opportunities for improvement. • Established and maintained working relationships with stakeholders and clients from various backgrounds. •Coordinated requests and participated in client consultations and offering recommendations for decision making. • Analyzed, interpreted and presented web and program data and strategies.• Developed and delivered presentations, templates, visual products and protocol documents on business strategies and priorities. • Prepared financial and/or contract documents. Show less • Serviced both internal and external clients and reply to information requests regarding the delivery of our Fish and Fish Habitat Protection Program (FFHPP).• Recorded and maintained accurate data, perform regular quality assurance and control. • Organized and lead team meetings to provide internal clients and co-workers with updates on our program and program software, Program Activity Tracking for Habitat (PATH), from our National Head Quarters in Ottawa.• Structured and Provided internal clients and coworkers with training to use our software and request user accounts for PATH. • Participated in two separate National Working Group conference calls. Provided feedback for our Region and received program updates. • Coordinated program deliverance activities for FFHPP and worked closely with our team to provide the tools necessary to deliver the program. Show less This is a high-volume client service environment that is passionate about supporting Canadians through life’s big moments. I determined client's eligibility and entitlements to Government benefits and/or services and explained or clarified any questions asked. • Received a certificate of appreciation for outstanding performance and lasting contribution to skills improvement.• Received a certificate for meeting Department Security Policies during a physical security inspection.• Excelled at resolving client challenges with innovative solutions, that increase efficiency and customer satisfaction. • Skilled relationship builder with the proven ability to work with different personality styles. • Excellent oral and written communication, Critical thinking and judgment skills are required in this position in order to accurately interpret and apply legislation and meet organizational needs. Show less Seamlessly handled administrative and client service matters. Responded to telephone calls and managed the Outlook inbox for program inquiries for our region. Attended program meetings to provide insight and advice, composed protocol documents, trained and mentored new staff. Interacted professionally with all levels of staff and both internal and external clients. Known for tact and diplomacy in handling sensitive issues.• Received a Team Immediate Award for maintaining service levels in a prolonged absence of my supervisor.• Standardized business procedures and helped rebuild knowledge lost to the department due to budget cuts and staff turnover. Show less Provided loyal and resourceful client service. Known for commitment to exceeding employer and client expectations. Dedicated, reliable and able to handle a high volume of assignments. • Prepared data reports regarding licensing statistics for Senior Staff Officers.• Prepared, monitored and scheduled appeal hearings for clients looking to regain fishing licenses.• Created training manual for new hires approved by Regional Manager.• Created training manual for clients to assist with their use of online tools. Show less

  • Business and Technology Coordinator

    Jan 2022 - now

  • Project Officer- Fisheries Integration & Applied Analytics - Fisheries and Oceans Canada

    Jul 2020 - Jan 2022

  • Registry/PATH Coordinator - Information Management - Fisheries and Oceans Canada

    Oct 2019 - Jul 2020

  • Payment Services Officer - Employment and Social Development Canada

    Aug 2018 - Oct 2019

  • Team Leader - Licensing Operations - Fisheries and Oceans Canada

    Jun 2017 - Aug 2018

  • Client Services Officer - Licensing Operations - Fisheries and Oceans Canada

    Jun 2015 - Jun 2017

  • Citizen Services Officer - Employment and Social Development Canada

    Feb 2015 - Jun 2015